Conference Services Manager (12 Month Fixed Term)

CIBC•Toronto, ON

2d•Hybrid

About The Position

As a member of our Conference Centre team, you will be responsible for supporting a variety of events for the CIBC Square Conference Centre and Private Dining Facilities, including liaising with the various business units to maximize efficiencies in the business and providing a seamless, consistent approach to events. As a Conference Services Manager, you will foster key relationships with clients and manage logistical coordination, sharing best practices. This role ensures client satisfaction by managing the end-to-end event process, from initial inquiries to post-event follow-ups, with an adherence to consistent standards and processes associated with working alongside multiple stakeholders and partners across CIBC. The ideal candidate will be the trusted advisor, partner and expert on Conference Services. They will have a passion for hospitality, strong organizational skills and a keen attention to detail, while delivering exceptional experiences for our clients by focusing on top-tier service and unique event customization. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Communication
Conflict Resolution
Critical Thinking
Event Management
Group Problem Solving
Marketing
Negotiation
Relationship Management
Sponsorships
Teamwork

Nice To Haves

Passion for hospitality
Strong organizational skills
Keen attention to detail

Responsibilities

Collaborate with clients to understand event needs for both hybrid and live events.
Develop tailored event plans, and manage all logistical details including room set-up, staging & A/V requirements, food and beverage and special requests.
Manage budgets and financial reconciliation.
Utilize event management systems and software (e.g., EMS, Social Tables) to streamline event operations and enhance client experience.
Manage multiple projects, on time and on budget, to the clients’ satisfaction.
Manage external vendors as required to execute events and programs within scope and with consistency.
Management and maintenance of all required data, following current procedures to have data updated regularly.
Serve as the main point of contact on matters for the event host on behalf of CIBC Square Conference Centre.
Oversee events on the day of execution to ensure seamless operations and high-quality service.
Coordinate with the operations team to address any last minute changes or client needs.
Serve as a pro-active problem solver during events, swiftly managing any issues or challenges that may arise to maintain client satisfaction.