Product Manager

S R INTERNATIONAL INC•Harrisburg, PA

13d•Hybrid

About The Position

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead modernization of its Consumer Affairs Information (CAI) application, which supports the resolution of public complaints involving utility companies. The Product Manager will define the product vision and roadmap, manage user stories and product backlogs, collaborate with business and technical stakeholders, and oversee design, development, testing, and implementation. The role will ensure the modernized application aligns with business needs and Commonwealth standards for architecture, security, accessibility, and data privacy. This is a hybrid role at statewide Pennsylvania office locations, with two onsite days per week, including mandatory Wednesdays, and three remote days. Work hours are 8:00 AM–4:30 PM. The stated assignment duration is November 9, 2026, through July 3, 2027.

Requirements

5 years of experience as a Product Manager leading large-scale, approximately $10M public-sector modernization initiatives.
Experience modernizing legacy applications or leading digital transformation projects.
Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs.
Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
Experience overseeing and testing large data conversions.
Excellent written and verbal communication skills, including communication with technical and non-technical audiences.
Strong organizational, prioritization, and stakeholder management skills.
YAFOS Certification — required.

Nice To Haves

Enterprise application modernization, legacy platform migration, and modern architecture implementation.
Familiarity with Microsoft technologies, Azure cloud platforms, or content management systems.
Process improvement and business process reengineering experience.
Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
Experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.

Responsibilities

Define and manage the product vision, strategy, and roadmap for the CAI modernization initiative.
Gather, document, prioritize, and manage business and functional requirements from stakeholders.
Translate business needs into user stories, acceptance criteria, and actionable product backlog items.
Collaborate with solution architects, developers, UX/UI designers, and vendors on technical approaches, architecture, platforms, and integrations.
Prioritize features and technical work based on business value, risks, dependencies, and strategic objectives.
Facilitate Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
Act as the primary liaison between business stakeholders and technical delivery teams.
Define success metrics and KPIs and track product performance and progress.
Support change management, user adoption, and training activities.
Ensure compliance with security, accessibility, data privacy, and Commonwealth standards.
Identify and resolve risks, dependencies, and project impediments.
Provide regular status updates and recommendations to IT leadership and business sponsors.
Oversee and support testing activities, including large-scale data conversion testing.