Product Manager
About The Position
The Product Manager, Provider Network & Experience is responsible for driving the growth, optimization, and performance of the provider ecosystem. The role focuses on provider experience, provider recruitment, network management, and provider-facing platform capabilities that improve network access, quality, and operational efficiency. It treats the provider network as a strategic product requiring ongoing investment, measurement, and optimization. The position partners with Network Solutions, Operations, Clinical teams, Data & Analytics, Technology, and other functions to deliver platform capabilities and business processes that strengthen provider relationships and improve provider participation, satisfaction, and performance. The role uses data to identify market opportunities and network gaps, guide provider engagement strategies, and support strategic decisions.
Requirements
- Bachelor's degree in Business, Healthcare Administration, Economics, Analytics, Information Systems, Data Science, or a related field.
- At least 5 years of experience in Product Management, Provider Network Management, Network Strategy, Healthcare Analytics, or related healthcare operations.
- Experience working with provider networks, healthcare operations, managed care, workers' compensation, payer organizations, healthcare services, or healthcare technology platforms.
- Strong analytical skills, including experience interpreting large datasets and translating findings into business recommendations.
- Experience with provider demographics, geographic analysis, provider performance metrics, and network optimization strategies.
- Experience developing business cases and prioritizing investments based on quantitative analysis.
Nice To Haves
- Experience with workers' compensation, physical therapy networks, imaging networks, DME suppliers, physician networks, or ancillary healthcare provider management.
- Experience with provider credentialing, contracting, recruitment, and onboarding processes.
- Familiarity with provider master data management and provider directory platforms.
- Experience using Power BI, Tableau, SQL, Palantir Foundry, or similar analytical tools.
- Knowledge of provider access, adequacy, capacity planning, and network optimization methodologies.
Responsibilities
- Define and execute product strategies to improve provider recruitment, onboarding, retention, and engagement.
- Analyze provider supply, demand, market coverage, geographic distribution, referral patterns, and specialty mix to identify network opportunities and gaps.
- Partner with provider recruitment and network operations teams to develop data-driven expansion plans.
- Develop metrics and reporting to measure network health, provider participation, provider quality, and market coverage.
- Represent the provider perspective across digital products, workflows, and operational processes.
- Identify provider-lifecycle friction points and prioritize improvements that reduce provider effort and administrative burden.
- Gather and analyze provider feedback through surveys, interviews, operational metrics, and provider engagement activities.
- Design provider-facing experiences that improve satisfaction, retention, and adoption.
- Own product roadmaps supporting provider management, credentialing, contracting, recruitment, provider data management, and network performance.
- Translate business opportunities into product requirements and actionable delivery plans.
- Collaborate with engineering and delivery teams to define capabilities that improve provider operations and network scalability.
- Balance business objectives, operational priorities, technology constraints, and provider needs when making prioritization decisions.
- Define KPIs and success measures for provider-focused initiatives.
- Use provider demographic, geographic, performance, utilization, and referral data to guide strategic decisions.
- Analyze provider network performance using claims, referral, scheduling, reimbursement, and operational datasets.
- Develop business cases supported by quantitative analysis and measurable outcomes.
- Partner with data teams to improve provider master data quality, governance, and reporting capabilities.
- Use predictive and analytical models to identify recruitment opportunities, network risks, and capacity constraints.
- Partner with Network Solutions, Clinical Operations, Contracting, Technology, Product Management, and Finance teams.
- Communicate provider strategy, performance, and recommendations to executive leadership.
- Lead stakeholder alignment and build consensus around provider-focused investments and priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
