Product Manager (Payments)

PayJunction•Santa Barbara, CA

2d•$140,000 - $150,000•Hybrid

About The Position

PayJunction is seeking a Product Manager to own our Payment Experience domain. This role is responsible for the merchant-facing acceptance surface that generates processing revenue and enables merchant retention. The Product Manager will own products and services merchants interact with to take payments, including the Virtual Terminal, surcharging, tender types (card, ACH, BNPL via Sunbit, Apple Pay), and the login and security layer. This role operates as the CEO of the Payment Experience domain, accountable for business outcomes such as processing revenue, merchant adoption, and deal-enablement, not just features shipped. The ideal candidate will have payments fluency from day one to optimize existing payment experiences, create new ones, and continuously improve the merchant’s daily payment workflow.

Requirements

7+ years of experience as a Product Manager or in a similar product leadership role
3+ years working with Agile/Scrum teams, driving sprint planning, refinement, and backlog health
Direct experience in payments, acceptance, or processing (gateway, acquirer, processor, or merchant-facing payment product) - must understand authorization, capture, settlement, interchange, and funding at a product-decision level
Proven track record of navigating regulated payments constraints (surcharge legality, card-brand rules, PCI, Nacha/ACH, state regulations) as product design inputs
Proven track record of outcome-focused delivery with measurable business impact — revenue lift, adoption rate improvement, retention contribution, or deal-enablement tied to products owned
Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily payment workflows
Experience with B2B SaaS product management - understands SaaS delivery, multi-tenant considerations, and merchant lifecycle

Nice To Haves

Experience with BNPL, alternative tender types, or payment method expansion
Familiarity with Jira, Confluence, and product intake/discovery tools
Product management certifications (CSPO, PSPO, or equivalent)
Bachelor’s degree in Business, Computer Science, or a related field

Responsibilities

Own the product vision, strategy, and quarterly roadmap for the Payment Experience domain.
Own the full payment experience lifecycle across the domain — VT, surcharging, tender types, and login/security.
Drive surcharge enrollment growth as the domain’s clearest revenue lever, navigating state legality, card-brand rules, and merchant-facing constraints.
Manage tender-type adoption and expansion, owning the BNPL (Sunbit) partnership, ACH, Apple Pay, and future payment methods.
Build and maintain the product backlog with strategic intent, prioritizing based on business value, cost of delay, and merchant impact.
Conduct product discovery before committing major work by talking to merchants, listening to support calls, analyzing usage patterns, and reviewing competitive payment experiences.
Navigate regulated payments constraints as first-class design inputs, treating card-brand rules, PCI scope, state surcharge regulations, and Nacha/ACH rules as product problems to solve.
Write benefit hypotheses for major initiatives and validate outcomes post-ship, owning the full cycle: discover, plan, build, ship, measure, learn.
Collaborate with engineering during sprint planning, refinement, and execution.
Communicate proactively with stakeholders, sending monthly domain updates and surfacing trade-offs and sequencing changes.
Triage all incoming requests in the domain, accepting, deferring, declining, or routing them, with a visible disposition within 10 business days.