Product Manager Lead- Consumer Credit Cards

PNC•Philadelphia, PA

1d•$112,000 - $228,800•Onsite

About The Position

The Product Manager Lead within PNC’s Retail Lending organization is responsible for end-to-end business and financial results for complex products, including selecting, designing, developing, and promoting products using technology, operations, and data analytics to provide a differentiated customer experience. The position focuses on defining strategy and leading execution for Consumer Card capabilities and enterprise initiatives that modernize how PNC develops, manages, and presents offers to customers and prospects. The role is based in Pittsburgh or Philadelphia, Pennsylvania, or Wilmington, Delaware, and PNC describes the position as in-office. The position defines the Consumer Card Offer Modernization strategy and roadmap, including migration to a new Offer Management Platform and progress toward real-time, differentiated offer presentment. It turns longer-term strategies into sequenced, actionable phases, distinguishing minimum viable product capabilities from future-state capabilities. The role also identifies opportunities to use capabilities such as an enhanced Credit Monitoring Tool to support card acquisition and engagement. The Product Manager Lead develops business cases and strategic recommendations that account for financial impact, customer needs, technology capabilities, enterprise dependencies, and risk, compliance, and legal considerations. It maps customer journeys and translates business and customer needs into use cases, requirements, and implementation roadmaps. The role leads cross-functional execution with Business, Technology, Digital, Risk, and other partners, and communicates progress, decisions, and outcomes to senior leadership. The position monitors market, product, and technology trends; recommends new products, experiences, and enhancements; and manages product development, rollout, pricing, and promotion. It partners with internal and external stakeholders, supports first-line risk management, compliance, and audit needs, and recommends product or marketing changes to improve business, financial, and customer-experience results. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. A bachelor’s degree is listed as the education requirement. Industry-relevant experience is typically 8 or more years; higher education or certifications are desirable. No certifications or licenses are required.

Requirements

Bachelor’s degree.
Typically 8 or more years of industry-relevant experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Customer focus and the ability to use customer needs and satisfaction considerations to create customer solutions.
Ability to assess and manage business risks in alignment with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Master’s degree, PhD, or certifications are desirable.
Preferred skills include business objectives, customer solutions, marketing, product development, product management, and sales.
Relevant competencies include business acumen, collaboration, competitive-environment awareness, decision-making and critical thinking, design thinking, effective communication, emerging technologies, innovation, product-line knowledge, problem solving, producing results, and solutions development.

Responsibilities

Define the Consumer Card Offer Modernization strategy and roadmap, including migration to a new Offer Management Platform and advancement toward real-time, differentiated offer presentment.
Translate longer-term strategies into sequenced phases of work, distinguishing MVP capabilities from future-state capabilities.
Identify and prioritize opportunities to use capabilities such as the enhanced Credit Monitoring Tool to drive Consumer Card acquisition and engagement.
Develop business cases and strategic recommendations based on financial impact, customer needs, technology capabilities, enterprise dependencies, and risk, compliance, and legal considerations.
Define and map prioritized customer journeys; translate customer and business needs into use cases, requirements, and implementation roadmaps.
Lead cross-functional execution across Business, Technology, Digital, Risk, and other partners, and communicate progress, decisions, and outcomes to senior leadership.
Manage end-to-end business and financial results for complex products through product selection, design, development, promotion, rollout, pricing, and enhancement.
Use knowledge of emerging technologies to deliver products across applicable channels and make decisions on product recommendations.
Monitor product, technology, and market trends to identify needs and opportunities; recommend new products, experiences, or enhancements.
Partner with sales, marketing, digital channel delivery, internal service partners, external stakeholders, and clients to support product goals.
Develop product-specific marketing initiatives and champion business cases, business plans, and product rollouts.
Support risk management, compliance, and audit needs as part of the first line of defense.
Resolve complex operational and process problems, coordinate across groups, and lead key contributors.
Drive business, financial, and customer-experience results and recommend product feature or marketing modifications to improve results.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.