Consumer Intelligence & Strategic Analytics Lead, SVP - US Consumer Cards

Citi • Schaumburg, IL

6d • $156,160 - $234,240 • Onsite

About The Position

The Consumer Intelligence & Strategic Analytics Lead serves as a trusted advisor to senior leadership, delivering insights into consumer behavior, customer trends, competitive dynamics, and portfolio performance to inform strategic decision-making and growth priorities. The role leads high-impact analyses for executive and investor forums, identifies emerging opportunities and risks, and develops scalable AI-enabled capabilities that accelerate insight generation across US Consumer Bank.

The position partners with leaders and stakeholders across Product, Marketing, Risk, Finance, Technology, and Strategy. It leads executive reporting, earnings support, investor-relations analyses, and leadership-review materials, and uses consumer behavior insights, strategic analytics, and competitive benchmarking to influence business strategy.

Other job-related duties may be assigned as required. The role is in the Decision Management job family and Business Analysis job family, with a primary location in Schaumburg, Illinois.

Requirements

• 10+ years of experience in analytics, strategy, consulting, or financial services.
• Deep expertise in consumer behavior, customer analytics, portfolio performance, and competitive intelligence.
• Strong analytical, problem-solving, and strategic thinking skills, with the ability to translate data into business action.
• Demonstrated success influencing senior leaders through executive-level analyses and recommendations.
• Proficiency in SQL, SAS, Python, Tableau, Power BI, or similar analytical tools.
• Experience leveraging advanced analytics, AI, or GenAI to improve decision making.
• Exceptional communication and stakeholder management skills in a highly matrixed environment.
• Bachelor's degree in Statistics, Economics, Finance, Business, Data Science, Operations Research, or a related quantitative discipline required.

Nice To Haves

• MBA or Master's degree in a quantitative or business-related field preferred.

Responsibilities

• Serve as a trusted analytics partner to senior leadership, delivering insights that support strategic decisions, growth planning, and enterprise priorities.
• Lead executive reporting, earnings support, investor-relations analyses, and leadership-review materials.
• Deliver consumer behavior insights, strategic analytics, and competitive benchmarking to identify emerging trends, growth opportunities, and portfolio risks.
• Influence business strategy through partnership with stakeholders across Product, Marketing, Risk, Finance, Technology, and Strategy.
• Lead development of AI-enabled analytical capabilities that automate recurring insights and improve organizational effectiveness.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior