Business Product Manager-Cards

Security Service Federal Credit Union•San Antonio, TX

11d

About The Position

The Card Product Manager is responsible for day-to-day management of SSFCU's credit and debit card products across the full product lifecycle. As an individual contributor, this role develops product strategy and business cases, defines requirements, and guides new products and enhancements from concept to launch. The position monitors portfolio performance, pricing, and market trends; supports rewards and promotional offers; and helps ensure products meet regulatory and risk expectations. It collaborates with cross-functional partners to deliver on schedule and create measurable value for members. The role supports card product development and delivery, including business case development, requirements, launch planning, go-live readiness, and platform modernization. It contributes to the card experience and capability roadmap, translating strategy into business needs for member-facing features across digital, rewards, servicing, and controls. The position works with Marketing on campaigns and offer structures, tracks adoption and member impact, and uses analytics to inform continuous improvement. As the business partner for card delivery, the Product Manager collaborates with IT, Digital, Operations, Marketing, Finance, Risk, Compliance, and vendors as needed. It incorporates risk, compliance, and control requirements into product design and launch readiness, coordinating with second-line Risk and Compliance to ensure new products and features meet regulatory expectations before launch. The role also provides business input to a card platform ecosystem intended to support scalability, innovation, and operational efficiency.

Requirements

Bachelor's degree in Business Administration, or equivalent education and/or experience.
At least five years of experience in product management, product development, or project delivery within a regulated financial institution, with credit card, debit card, and/or payments experience.
Demonstrated experience leading products or initiatives from concept to launch, including business cases, requirements, and acceptance criteria.
Experience leading business-driven initiatives across cross-functional teams, balancing priorities, creating and tracking timelines, and managing risks to deliver measurable member value.
Working knowledge of Agile and/or Waterfall delivery methods sufficient to partner effectively with IT on release planning and go-live readiness.

Responsibilities

Collaborate with cross-functional teams on credit and debit card products, enhancements, and platform initiatives from concept to launch, including developing business cases, requirements, and launch plans.
Contribute to the card experience and capability roadmap, translating product strategy and priorities into business needs for member-facing digital, rewards, servicing, and control features.
Support cross-functional delivery and go-live readiness, turning portfolio performance insights into action and working with partner teams on build, testing, and launch.
Work with IT, digital teams, and processors on platform modernization, providing business requirements and priorities for digital experiences, rewards, servicing, and controls.
Collaborate with Marketing on campaigns and define rewards, offers, and promotional structures to grow spend, active usage, and member engagement.
Track adoption, member impact, and benefits realization after launch; use data and analytics to measure results and inform continuous improvement.
Partner with stakeholders across IT, Digital, Operations, Marketing, Finance, Risk, and Compliance, serving as the business partner for card delivery.
Build risk, compliance, and control requirements into product design and launch readiness, coordinating with second-line Risk and Compliance to ensure regulatory expectations are met before launch.
Work with partner teams and vendors as needed on delivery items.
Provide business input to a card platform ecosystem that supports scalability, innovation, and operational efficiency.