Product Manager III

Expedia•Seattle, WA

About The Position

Expedia Group’s Product Team develops end-to-end experiences for travelers, partners, and the company, using customer-centric innovation to build loyalty and repeat business. Orders & Reservations is the commerce platform’s system of record for bookings and its servicing backbone, supporting global B2C travelers, B2B partners, and internal finance and analytics consumers across business lines and brands. The Product Manager III helps improve the Book-to-Serve journey by supporting products and initiatives that increase purchase, booking, and payment success while reducing Failed Customer Interactions. The role works with engineering, analytics, operations, and partner teams to deliver reliable, scalable experiences across the transaction lifecycle. Responsibilities include advancing a defined product area, contributing to product vision and roadmaps, leading cross-functional initiatives, and exploring AI/ML and automation opportunities to improve reliability and operational effectiveness.

Requirements

At least 4 years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products.
Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing.
Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes.
Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams.
Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority.
Strong analytical and problem-solving skills, including the ability to use data, experimentation, and root-cause analysis to guide decisions.
Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies.

Nice To Haves

Experience with order management systems, reservation platforms, travel or hospitality commerce, marketplaces, or other high-volume transactional products.
Familiarity with booking and servicing metrics, such as Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, and contact or failure rates.
Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners.
Experience building or improving self-service capabilities for cancellations, changes, refunds, or trip management.
Familiarity with observability, telemetry, incident management, platform health, cloud economics, or cost optimization.
Software engineering, systems architecture, computer science, or other technical background.
Experience working with global products across brands, lines of business, markets, currencies, regulatory environments, or customer segments.
Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints.
MBA or equivalent business education.

Responsibilities

Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes.
Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability.
Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems.
Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey.
Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs.
Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements.
Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes.
Explore opportunities to apply AI/ML, LLMs, and intelligent automation, such as anomaly detection, synthetic monitoring, and agent-assisted operations, to improve reliability and operational effectiveness.
Build relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority.