Product Manager II, Business Systems

Whoop•Boston, MA

1d•Onsite

About The Position

WHOOP is seeking a Product Manager to guide prioritization, internal alignment, and delivery of business systems capabilities. The role partners with Engineers, Systems Analysts, Analytics Engineers, and leaders across WHOOP, owning key business KPIs and making prioritization and tradeoff decisions that enable the company to scale and serve its members. The Business Systems team enables operations across order fulfillment, shipping and returns; materials planning, supply chain, manufacturing and inventory management; and membership services. The Product Manager will improve processes to meet member expectations, increase operational efficiency and simplicity, and ensure reliable, accurate data. The role also requires using AI to create leverage, building prototypes and demo environments, and staying current with technology. This position is based full-time in-office at WHOOP headquarters in Boston, Massachusetts. The full-time U.S. base salary range is $125,000 to $175,000, with benefits and an equity package.

Requirements

At least 3 years of Product Management experience, with a clear record of successful delivery and impact in collaboration with an engineering team.
Strong analytical, prioritization, and problem-solving skills.
Good judgment in deciding what to focus on and how to shape deliverables.
Experience with physical product logistics, e-commerce, and/or subscription companies; ideally with an internationally present company and in coordination with finance partners.
Ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
Strong written and oral communication skills to communicate hypotheses, learnings, analysis, problems, and opportunities.
Entrepreneurial mindset and ability to succeed in a fast-paced environment.
Curious, positive attitude and passion for improving the member experience.
Prepared to work onsite full-time at WHOOP headquarters in Boston, Massachusetts.

Nice To Haves

Previous experience in analytics.
Experience with SQL, Amplitude, or Sigma for data analysis; these skills will be required to learn on the job if not already known.
Experience designing and driving commerce business processes that integrate with platforms such as NetSuite and Salesforce.

Responsibilities

Drive research, development, and delivery of new capabilities and process improvements across third-party and custom-built software.
Set a strategy, roadmap, and measurable goals for the assigned area and team.
Write high-quality documents to support the product life cycle.
Use AI tools daily to create prototypes and proofs of concept.
Own key company metrics related to member-facing process quality, operational efficiency, and service reliability.
Own and optimize systems that cut across the company's business operations.
Collaborate with Engineers and Analysts to break down and prioritize member and employee needs and define detailed systems and process designs.
Collect and analyze internal and external customer needs and feedback through research and testing.
Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.