Product Manager II, Business Systems

Whoop•Boston, MA

3d•$125,000 - $175,000•Onsite

About The Position

WHOOP is seeking a Product Manager to guide the prioritization, internal alignment, and delivery of important business systems capabilities. The role partners closely with Engineers, Systems Analysts, Analytics Engineers, and leaders across the company. The Product Manager owns key business KPIs, makes prioritization and tradeoff decisions, and delivers capabilities that help WHOOP scale and serve its members. WHOOP’s Business Systems team enables operations across order fulfillment, shipping and returns; materials planning, supply chain, manufacturing and inventory management; and membership services. The Product Manager improves processes to meet member expectations, increase operational efficiency and simplicity, and ensure reliable, accurate data. The role also uses AI to create leverage, builds prototypes and demo environments, and stays current with technology. This is a full-time, in-office position at WHOOP headquarters in Boston, Massachusetts. Compensation includes a base salary, equity, and benefits.

Requirements

At least 3 years of Product Management experience, with a clear record of successful delivery and impact in collaboration with an engineering team.
Strong analytical, prioritization, and problem-solving skills.
Good judgment about what to focus on and how to shape deliverables.
Experience with physical product logistics, e-commerce, and/or subscription companies; ideally with international operations and coordination with finance partners.
Experience designing and driving commerce business processes that integrate with platforms such as NetSuite and Salesforce.
Ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
Strong written and oral communication skills for communicating hypotheses, learnings, analysis, problems, and opportunities.
Entrepreneurial mindset and ability to succeed in a fast-paced environment.
Curious, positive attitude and passion for improving the member experience.
Must be prepared to work onsite full-time at WHOOP headquarters in Boston, Massachusetts.

Nice To Haves

Previous experience in analytics.
Experience with SQL, Amplitude, or Sigma for data analysis; these tools are also required to be learned on the job.

Responsibilities

Drive research, development, and delivery of new capabilities and process improvements across third-party and custom-built software.
Set a strategy, roadmap, and measurable goals for the product area and team, and write high-quality documents to support the product life cycle.
Use AI tools daily to create prototypes and proofs of concept.
Own key company metrics related to member-facing process quality, operational efficiency, and service reliability.
Own and optimize systems spanning order fulfillment, shipping and returns, materials planning, supply chain, manufacturing, inventory management, and membership services.
Collaborate with Engineers and Analysts to break down and prioritize member and employee needs and define detailed systems and process designs.
Collect and analyze internal and external customer needs and feedback through research and testing.
Develop and manage relationships with third-party vendors and service providers to ensure smooth operations.