Product Manager - CRM (12-Month Contract)

Vancity • Vancouver, BC

28d • $92,700 - $109,000 • Hybrid

About The Position

As the
Product Manager - CRM, you will play a key role in shaping and delivering
technology solutions that support mission‑critical CRM systems across the
organization. You will partner with business stakeholders, SMEs, and IT teams to
define requirements, support integration initiatives, and ensure CRM
capabilities align with organizational goals. You will influence process
improvements, enhance user experience, and guide delivery teams through the SDLC
to support Vancity’s long‑term growth and member impact.

Requirements

• A bachelor’s degree in Computer Science, MIS, Business, or a related discipline
• A minimum of 4 years of Product Management experience focused on CRM systems and technical requirements
• Experience serving as a liaison between business and IT development teams within enterprise environments
• At least one full‑cycle CRM implementation project as a Product Owner or Product Manager (D365 or Genesys preferred)
• Experience participating in CRM integration initiatives between multiple platforms
• Strong knowledge of risk management, change management, requirements gathering, and SDLC fundamentals
• Demonstrated ability to prepare reports, presentations, and business documentation
• Strong communication and relationship‑building skills

Nice To Haves

• Experience with user acceptance testing execution or coordination
• Familiarity with business process modeling tools or methodologies
• Exposure to vendor management or enterprise‑level technology governance

Responsibilities

• Participating in the collection, analysis, and documentation of business requirements and processes
• Building and maintaining strong relationships with business stakeholders to understand operational needs
• Serving as a liaison between business teams and IT to ensure alignment on CRM strategy and solutions
• Managing and prioritizing CRM product backlogs and contributing to release planning
• Partnering with technical teams to research, analyze, and resolve system and process issues
• Locating, gathering, and evaluating information on potential solutions and best practices
• Coordinating efforts to train and support operational teams in adopting CRM tools
• Preparing and delivering presentations to stakeholders to support decision‑making
• Supporting the ongoing portfolio management of CRM and related technology applications

Benefits

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees