Interim Manager (12 Month Contract)

sephora.com•Kitchener, ON

3d•Onsite

About The Position

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

Requirements

2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
Proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
No difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
Excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely.
Experience in Windows, Word, and Excel.

Responsibilities

Conduct final interviews for all key positions and utilize the online applicant tracking system as needed to source, select, and hire candidates.
Manage all training-related functions within the store and, in conjunction with the Store Director and Education partners, develop and execute the store's on-going training strategy.
Oversee weekly schedule creation, approve time-off requests, and manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines and is submitted on time for accurate and prompt team member payment.
Write and deliver annual performance reviews for direct reports in a complete and timely manner, oversee the process for the entire store, participate in the management of all performance management situations within the team, and ensure timely feedback for improvement is delivered and followed up on as necessary.
Oversee all store operations, ensuring processes are executed to company standards, and manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts—all completed accurately and on time within company guidelines.
Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.