Manager, Transitions - 12 Month Contract

The Canada Life Assurance Company • Mississauga, ON

23h • Hybrid

About The Position

Investment Planning Counsel (IPC) is a leading independent wealth management firm in Canada. In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of over 13 million people across Canada, with additional operations in Europe and the United States. The combined entity of IPC and Canada Life's existing wealth platforms forms one of Canada's leading wealth providers. The IPC Pinnacle Transitions team is expanding and seeking a Manager, Transitions. This role plans, directs, and manages the onboarding of Advisory Teams to IPC. As a leader, this role is responsible for leading multiple Advisory teams from across Canada on both MFDA & IIROC platforms. The Transitions department implements best practices to effectively manage the execution of both internal and external Advisor transitions.

Requirements

• Demonstrated experience in successfully managing and implementing change processes.
• Exceptional verbal and written communication skills to effectively convey transition strategies and updates to all stakeholders.
• Proven ability to lead and inspire teams through periods of change and transition.
• Skilled in identifying issues and devising innovative solutions to overcome obstacles during transitions.
• Strong analytical skills to assess the impact of transitions and make data-driven decisions.
• Proficient in building and maintaining strong relationships with internal and external stakeholders.
• In-depth knowledge of mutual funds, investment platforms, insurance products, and administrative processes.
• Ability to multi-task, prioritize, and meet tight deadlines while working in a fast-paced environment and maintaining attention to detail.
• Capable of making independent decisions with confidence and ensuring correct actions are taken.
• Broad business acumen to anticipate the impact on other departments due to policy or procedure changes.
• Highly proficient in the use of Microsoft Office suite of products.
• Minimum of 5-7 years managerial work experience in the financial services industry, with a comprehensive understanding of all divisional products and processes related to sales and transaction processing.
• Post-secondary education in Business or Project Management.

Responsibilities

• Responsible for the successful transition of independent advisors to our corporate advisory program
• Designing and implementing tailored transition plans to meet the specific needs of Advisors and their clients.
• Collaborating with internal departments to streamline and enhance transition processes
• Developing risk mitigation strategies for transitions and troubleshooting any issues that arise
• Serving as the primary point of contact for advisors throughout the transition process, providing guidance, motivation and fostering shared accountability to maximize success
• Managing the end-to-end transition process, including system and hardware onboarding, premises and infrastructure alignment, re-contracting, re-branding, implementation of the client experience, surfacing learning and development needs and more
• Establishing and tracking key performance indicators (KPIs) related to advisor transitions
• Provide executive sponsors and senior leadership with regular updates on transition progress, potential risks, and post-transition feedback
• Driving process improvements based on performance metrics and Advisor feedback
• Identifying opportunities for automation and process optimization to scale the transition function
• Stay updated on industry trends and regulatory changes impacting Advisor transitions.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree