Product Manager, Card Servicing and Partner Services

JPMorgan Chase & Co.•Wilmington, DE

10h

About The Position

As a Product Manager in the Partner Digital Channels team, you will own end-to-end product delivery to improve credit card customer experiences through partner platforms. You will balance customer needs, regulatory requirements, and technical feasibility, using data and AI-enabled capabilities to reduce friction and drive measurable outcomes. The role includes shaping a multi-year product vision, strategy, and roadmap; leading discovery and delivery from problem framing through launch and iteration; and partnering with engineering, data and analytics, co-brand partners, and business stakeholders. You will modernize data sharing and digital customer journeys across partner channels, support cohesive servicing experiences, and use KPIs and experiments to continuously improve product performance.

Requirements

8+ years of product management experience.
4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms.
Proven understanding of the credit card lifecycle, including acquisition, servicing, rewards and benefits, disputes, fraud, and payments.
Familiarity with credit card regulations and compliance expectations in a regulated financial environment.
Demonstrated ability to simplify complex processes and improve partner and customer experiences.
Strong analytical skills and experience using data to prioritize, measure outcomes, and inform decisions.
Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs).
Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders.
Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy.
Authorization to work for any employer in the United States; immigration sponsorship and visa sponsorship takeover are not available.

Nice To Haves

Experience delivering products through external partner platforms in financial services or high-scale consumer products.
Experience with data sharing and consent-driven customer experiences across digital ecosystems.
Prior experience mentoring product managers or leading multi-team delivery.

Responsibilities

Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals.
Lead end-to-end product discovery and delivery, from problem framing through launch and iteration.
Write product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution.
Partner with engineering and data and analytics teams to deliver event-driven and API-based solutions.
Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels.
Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences.
Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk.
Communicate progress, risks, trade-offs, and decisions to stakeholders, and incorporate feedback.
Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences.
Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support.
Monitor key performance indicators and run experiments to continuously improve product performance.

Benefits

Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.

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