Consumer Credit Card Product Performance Partner

Citizens Bank•Newark, DE

3d•$116,000 - $157,000•Hybrid

About The Position

The Consumer Credit Card Product Performance Partner is responsible for ensuring end-to-end product management activities for Citizens’ consumer credit card business are conducted with procedural discipline, robust controls, and compliance with regulatory and internal standards. The role serves as the operational and control owner for the Credit Card Business, ensuring processes are documented, risks are identified and managed, and control monitoring is effective. The position coordinates across product, risk, operations, legal, and technology teams to ensure changes are properly governed, reviewed, and implemented in a controlled and compliant manner. It leads process design and documentation, procedure governance, risk and control ownership, business continuity planning, records retention management, and ongoing governance and improvement. The role is based at one of the designated locations—Newark, DE; Westwood, MA; Johnston, RI; or Shelton, CT—and requires working on-site four days per week. The schedule is 8:00 a.m.–5:00 p.m. ET, Monday through Friday, 40 hours per week, with travel up to 10%.

Requirements

Completed bachelor’s degree in Business, Finance, Economics, or a related field.
At least 7 years of experience in credit cards, payments, operations, or financial services product management.
Strong knowledge of risk management, controls, and compliance standards.
Demonstrated ability to lead cross-functional projects and influence stakeholders.
Excellent analytical, communication, and documentation skills.
Proficiency in Microsoft Office and governance tools.
Ability to work on-site four days per week at a designated location.
Ability to travel up to 10%.

Nice To Haves

MBA or advanced degree.
Experience with credit card lifecycle management and change governance.
Familiarity with OCC and CFPB regulatory requirements and enterprise risk frameworks.
Skills in process automation and reporting tools such as Tableau and Power BI.
Knowledge of Agile methodologies and customer experience principles.
Proven record of consistent employment and long-term tenure.

Responsibilities

Lead the design, documentation, and ongoing optimization of end-to-end business processes, including process mapping, identification of handoffs and dependencies, and implementation of simplification, standardization, and execution improvements.
Establish and maintain a procedure governance framework so procedures are accurate, current, approved, centrally maintained, and reviewed on a defined cadence.
Serve as a business owner for the risk and control environment; partner with Risk, Compliance, and Operations to identify risks, design and maintain controls, support testing and audits, remediate issues, and ensure sustainable control execution.
Own and maintain business continuity and resiliency plans for critical business functions, including critical process and dependency identification, recovery requirements, contingency procedures, and periodic testing.
Oversee document and records retention practices, ensuring records are classified, stored, retained, and disposed of in accordance with enterprise policies, regulatory requirements, and retention schedules.
Establish ownership, standards, inventories, reporting, and governance routines across processes, procedures, controls, continuity plans, and records management.
Identify gaps proactively and drive remediation and continuous improvement.
Coordinate with product, risk, operations, legal, and technology teams to govern, review, and implement changes in a controlled and compliant manner.

Benefits

Competitive pay and opportunity to earn an annual discretionary bonus.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.