Consumer Credit Card Product Performance Partner

Citizens Financial Group•Newark, DE

3d•Hybrid

About The Position

At Citizens, the Consumer Credit Card Product Performance Partner supports a best-in-class consumer credit card business by ensuring end-to-end product management activities follow strong procedural discipline, maintain robust controls, and comply with regulatory and internal standards. The role serves as the operational and control owner for the Credit Card Business, ensuring processes are documented, risks are identified and managed, and control monitoring is effective. It coordinates across product, risk, operations, legal, and technology teams so changes are appropriately governed, reviewed, and implemented in a controlled and compliant manner. The role leads process design, mapping, documentation, and optimization; establishes procedure governance; owns and strengthens business risk and controls; maintains continuity and resiliency plans; and oversees records retention. It establishes clear ownership, standards, inventories, reporting, and governance routines, and identifies gaps to drive remediation and continuous improvement. The position is based in one of the designated locations: Newark, Delaware; Westwood, Massachusetts; Johnston, Rhode Island; or Shelton, Connecticut. The schedule is 40 hours per week, 8:00 a.m.–5:00 p.m. ET, Monday through Friday, with four days in the office and up to 10% travel.

Requirements

Completed bachelor’s degree in Business, Finance, Economics, or a related field.
At least 7 years of experience in credit cards, payments, operations, or financial services product management.
Strong knowledge of risk management, controls, and compliance standards.
Proven ability to lead cross-functional projects and influence stakeholders.
Excellent analytical, communication, and documentation skills.
Proficiency in Microsoft Office and governance tools.
Ability to work on-site four days per week in a designated location.

Nice To Haves

MBA or advanced degree.
Experience with credit card lifecycle management and change governance.
Familiarity with OCC and CFPB regulatory requirements and enterprise risk frameworks.
Skills in process automation and reporting tools such as Tableau and Power BI.
Knowledge of Agile methodologies and customer experience principles.
Proven record of consistent employment and long-term tenure.

Responsibilities

Lead the design, documentation, and ongoing optimization of end-to-end business processes, including process maps, handoffs, dependencies, and opportunities to simplify, standardize, and strengthen execution.
Establish and maintain a procedure governance framework so procedures are accurate, current, appropriately approved, centrally maintained, and reviewed on a defined cadence.
Serve as a business owner for the risk and control environment, partnering with Risk, Compliance, and Operations to identify risks, design and maintain controls, support testing and audits, remediate issues, and ensure sustainable control execution.
Own and maintain business continuity and resiliency plans for critical business functions, including critical-process and dependency identification, recovery requirements, contingency procedures, and periodic testing.
Oversee document and records retention practices, ensuring records are classified, stored, retained, and disposed of according to enterprise policies, regulatory requirements, and retention schedules.
Establish ownership, standards, inventories, reporting, and governance routines across processes, procedures, controls, continuity plans, and records management.
Identify gaps proactively and drive remediation and continuous improvement.
Coordinate across product, risk, operations, legal, and technology teams to govern, review, and implement changes in a controlled and compliant manner.

Benefits

Competitive pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
Opportunity to earn an annual discretionary bonus.