Credit Card Claims Processor

U.S. Bank•Fargo, ND

1d•Hybrid

About The Position

Join a customer-focused credit card claims team supporting Fidelity clients. The Credit Card Claims Processor proactively contacts cardholders to gather information, ask effective questions, accurately document case details, and help move claims toward resolution. The role requires strong customer service and communication skills, attention to detail, confidence handling outbound calls, and comfort navigating multiple programs and screens at once. The position requires working from one of the posted U.S. Bank locations three or more days per week.

Requirements

High school diploma or equivalent.
Four or more years of operations services-related work experience.

Nice To Haves

Proven commitment to high-quality customer service.
Strong attention to detail and commitment to accurate documentation.
Good time management skills to maximize production and execution of tasks in a fast-paced environment.
Ability to navigate multiple programs and screens concurrently.
Ability to reprioritize work and adapt as call volumes or business needs change.
Good verbal and written communication skills.
Ability to identify, analyze, and resolve exceptions through data interpretation.

Responsibilities

Make outbound calls to cardholders to gather information related to credit card dispute cases.
Deliver a high-quality customer experience during each interaction.
Ask clear and effective probing questions to obtain complete and accurate information.
Accurately document cardholder responses and relevant case details.
Navigate multiple operational programs and screens concurrently.
Research claim information, identify exceptions, and escalate issues when appropriate.
Adjust priorities based on changing call volumes and business needs.
Follow applicable procedures, internal policies, and regulatory requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.