Credit Card Claims Processor
About The Position
Join U.S. Bank’s customer-focused credit card claims team supporting Fidelity clients. The role involves proactively contacting cardholders to collect information, asking effective questions, documenting case details accurately, and helping claims move toward resolution. It requires strong customer service and communication skills, attention to detail, confidence with outbound calls, and the ability to navigate multiple programs and screens while reprioritizing work as call volumes and business needs change. The position requires working from one of the posted U.S. Bank locations three or more days per week.
Requirements
- High school diploma or equivalent.
- Four years or more of operations services related work experience.
Nice To Haves
- Proven commitment to high-quality customer service.
- Strong attention to detail and commitment to accurate documentation.
- Good time management skills to maximize production and execution of tasks in a fast-paced environment.
- Ability to navigate multiple programs and screens concurrently.
- Ability to reprioritize work and adapt as call volumes or business needs change.
- Good verbal and written communication skills.
- Ability to identify, analyze, and resolve exceptions through data interpretation.
Responsibilities
- Make outbound calls to cardholders to gather information related to credit card dispute cases.
- Deliver a high-quality customer experience during each interaction.
- Ask clear and effective probing questions to obtain complete and accurate information.
- Accurately document cardholder responses and relevant case details.
- Navigate multiple operational programs and screens concurrently.
- Research claim information, identify exceptions, and escalate issues when appropriate.
- Adjust priorities based on changing call volumes and business needs.
- Follow applicable procedures, internal policies, and regulatory requirements.
Benefits
- Healthcare, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
