About The Position

Develops and manages the end-to-end product life cycle for highly complex products. The role includes conducting market research and competitor analyses, determining product pricing, developing short- and long-term strategies, and identifying opportunities to modernize product offerings and deliver a more unified customer experience. Product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies. The role oversees Consumer Credit Card products, including product planning and deployment, financial performance, risk controls, market insights, and product strategy. Bank of America maintains an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. If selected, employees currently working from home may be required to work onsite in accordance with the workplace excellence policy.

Requirements

  • Demonstrated strategic planning and product management skills.
  • Negotiation skills.
  • Ability to independently drive initiative execution, manage competing priorities, and maintain momentum in a fast-paced environment.
  • Strong executive presence and ability to deliver clear, concise written and verbal communications to senior leaders.
  • Ability to translate complex concepts into actionable plans, recommendations, and decisions.
  • Ability to build strong relationships and consensus across stakeholders, including Legal, Risk, and Technology.
  • Strong drive for results, sense of urgency, persistence, and ability to exceed expectations despite obstacles and competing influences.
  • Ability to offer innovative ideas and solutions, embrace change, and challenge the status quo.
  • Strong analytical and problem-solving skills, including identifying risks and dependencies, assessing impacts, determining root causes, and developing practical mitigation strategies.
  • Proficiency with Microsoft Office PowerPoint, Excel, and Word.
  • 5+ years of relevant experience with Consumer Credit Card products.

Nice To Haves

  • Experience with Consumer Card brand and co-brand product constructs, including reward program structures.
  • Working knowledge of change management, governance, and process improvement practices.
  • Experience supporting large-scale business transformation or operational change initiatives.
  • Experience partnering with Technology teams on system, process, automation, or digital transformation initiatives.
  • Experience with implementation readiness, testing, change adoption, and post-implementation sustainment.
  • Experience developing status reporting and presentations for executive or senior leadership audiences.
  • Proficiency with Microsoft Office Co-Pilot.

Responsibilities

  • Create comprehensive plans for product development and deployment, including supporting sales training programs and marketing materials that educate clients and internal teams on product capabilities.
  • Oversee a set of products and maintain financials, including investment profiles and profit and loss activities such as revenue and profit margins.
  • Provide product trend information to sales and marketing teams using knowledge of product functionality, marketplace trends, and the competitive landscape.
  • Identify opportunities to streamline or enhance product offerings to meet clients’ existing and future needs and support growth and operational excellence.
  • Manage risk by implementing and monitoring effective controls in partnership with key support partners.
  • Partner with internal stakeholders to gather insights about markets, clients, and competitors and develop products that address client needs and support high adoption rates.
  • Develop and influence product strategy, driving products to provide comprehensive solutions across the bank.

Benefits

  • Industry-leading benefits.
  • Access to paid time off.
  • Resources and support for employees.
  • Eligible to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
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