Manager, Human Resources Business Partner - Card Servicing Strategy

Capital One • McLean, VA

13d • Hybrid

About The Position

Capital One’s Card HR team is seeking a Manager, HRBP to partner with the Servicing Strategy organization and deliver people initiatives and talent strategy. The role provides strategic HR consulting and workforce planning, aligning people strategies and solutions to business needs. The ideal candidate builds strong relationships, influences stakeholders, communicates effectively, solves problems, and thrives in a fast-paced, collaborative, values-oriented environment.

The role partners with clients, HR business partners, and specialist HR teams to execute people strategy, HR processes, and reporting. It also supports core HR activities such as performance and talent management, leadership development, change management, and organizational design. This position is designated as hybrid and requires compliance with Capital One’s hybrid policy for on-site presence at the assigned office location. Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of client-facing experience, consulting experience, or a combination of the two.
• At least 3 years of experience in Human Resources.

Nice To Haves

• MBA or master’s degree.
• Professional Human Resources certification, Senior Professional Human Resources certification, or coaching certification.
• 5+ years of client-facing experience, consulting experience, or a combination of the two.
• 4+ years of experience in Human Resources or Human Capital Consulting.

Responsibilities

• Consult with clients, other HRBPs, and HR partner groups—including people analytics, recruiting, compensation, tech talent, associate relations, and diversity and inclusion—to execute people strategy, HR processes, and reporting.
• Build client relationships, manage stakeholders, and understand business imperatives to deliver HR solutions aligned with business needs.
• Advise associates, managers, and HR partners on HR-related issues.
• Coach people managers on leadership skills using Capital One’s Include/Empower/Inspire framework, organizational design, and performance concerns.
• Provide strategic consulting and workforce planning to client groups within Servicing Strategy, delivering an HR strategy aligned with business needs.
• Support planning and delivery of core HR processes, including performance and talent management, leadership development, change management, and organizational design.
• Support senior leaders in building inclusive and diverse teams, creating a culture of belonging, and encouraging cross-pollination, collaboration, and high performance.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager