Manager, Product Manager - Case Servicing
About The Position
The Manager, Product Manager – Case Servicing Strategy will assess Capital One’s servicing landscape, prioritize high-leverage opportunities, and prepare new servicing experiences for development. The role focuses on advancing servicing toward digital-first, intelligent, and omnichannel experiences. It calls for someone who can manage many stakeholders, learn new domains quickly, lead discovery and ideation, and partner with product managers and technology teams to implement solutions. The role applies Capital One’s Product Framework: human-centered customer focus; business-focused outcomes and execution; technology-driven innovation and resilience; integrated problem solving that mitigates product risks; and transformational leadership that aligns cross-functional teams. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One also describes a comprehensive benefits package supporting health, financial, and other well-being needs; eligibility varies by employment status and management level.
Requirements
- Currently hold or be pursuing a qualifying degree, with the degree expected to be obtained on or before the scheduled start date.
- A bachelor's or master's degree in a quantitative field, business, or marketing; alternatively, a bachelor's degree in any field and at least 3 years of Product Management experience.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Assess the servicing landscape to identify and prioritize high-leverage opportunities.
- Prepare new servicing experiences for development.
- Manage stakeholders and quickly learn new domains.
- Lead product discovery and ideation.
- Partner with other product managers and technology teams to implement experiences.
- Apply customer-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership practices.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
