Manager, Application Servicing

Boats Group • Miami, FL

1d • Hybrid

About The Position

The Manager, Application Servicing leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline. The role brings a service mindset to interactions with internal partners, including Underwriting, Sales, and Backoffice, and external channel partners, including Dealers, Brokers, and Bank Partners. The Manager keeps the team focused on speed, accuracy, quality, conversion rate, and revenue targets, and works closely with the Director, Back Office to turn departmental strategy into reliable execution that supports loan volume goals.

The Manager leads, coaches, and develops Application Processors and Servicing Specialists; manages intake, data entry, document indexing, condition clearing, and underwriting submissions; monitors workflows and service-level agreements; and ensures processing complies with lending regulations and internal policies. The role also advocates for the loan origination system, gathers team feedback, and collaborates with product delivery teams on automation and efficiency improvements.

Requirements

• At least 4 years of experience in lending or specialty finance operations, including at least 2 years in a supervisory or team lead capacity.
• Working knowledge of loan products, underwriting principles, the loan life cycle, and contact strategies.
• Demonstrated ability to coach and develop team members, set performance goals, and deliver constructive feedback.
• Experience improving high-volume operational workflows; familiarity with process flow testing.
• Strong communication, organizational, and attention-to-detail skills, with the ability to build trust across teams and with external partners.
• Proficiency with Loan Origination Systems (LOS), CRM software such as Salesforce, and the Microsoft Office Suite.

Nice To Haves

• Experience in Marine, RV, or Automotive finance is highly preferred.
• Bachelor’s degree in Business, Finance, or a related field is preferred.

Responsibilities

• Lead, coach, and develop a team of Application Processors and Servicing Specialists.
• Set performance goals, manage conversion metrics, provide regular feedback and evaluations, participate in hiring, and work with the Training and QA Lead to address skill gaps.
• Manage daily Application Servicing operations, including intake, data entry, document indexing, condition clearing, and submission to underwriting.
• Identify bottlenecks and recommend and implement process improvements that reduce cycle time and increase conversion.
• Maintain and refine workflows that support the volume and complexity of marine loan documentation.
• Monitor performance against established SLAs for key application milestones, address gaps in real time, and escalate trends or risks to the Director.
• Ensure processing and documentation practices comply with federal and state lending regulations and internal policy.
• Apply data integrity controls and support internal and external audits by gathering documentation and coordinating responses.
• Use and advocate for the LOS, gather team feedback, and recommend enhancements.
• Collaborate with product delivery teams on automation opportunities and efficiency gains.

Benefits

• Paid time off starting on day one, multiple paid holidays, a birthday off, and an end-of-year winter break.
• Four paid volunteer days annually.
• Office amenities including an electric sit/stand desk, dual monitors, a gym, snacks, and beverages.
• Medical, dental, vision, and life insurance.
• 401(k) plan with a 4% match.
• Commuter benefits, including no-charge parking in the building garage and subsidies for train passes.
• Online training, live courses, and additional funds for courses, seminars, and certifications.
• Hybrid work flexibility: remote work Mondays and Fridays and in-office collaboration Tuesday through Thursday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed