Servicing Ops Sr Manager

Citizens Financial Group • Johnston, RI

7d • Hybrid

About The Position

We are seeking a highly motivated and experienced Operations Manager to join the Credit Card Operations team. This role supports daily activities and helps ensure the stability, integrity, and continuity of credit card systems. The position calls for a strong background in production support and system management, attention to detail, and a proactive approach to problem-solving.

The manager provides ongoing production support, monitors system stability and data integrity, manages operational changes, and oversees production-support intake and prioritization. The role also resolves operational issues, improves processes, collaborates with cross-functional partners, and manages team controls and reporting to mitigate risk.

The schedule is 40 hours per week, Monday through Friday, with four days in the office in Johnston, Rhode Island, and one day remote. Occasional travel to Shelton, Connecticut, is required.

Requirements

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Proven experience in operations management, preferably within the financial services industry.
• Strong understanding of credit card operations and related systems.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and tools.

Responsibilities

• Provide ongoing support for credit card operations to ensure systems and processes function smoothly and efficiently.
• Monitor and manage system stability, data integrity, and continuity of operations.
• Deliver change requests, including pricing changes, rewards updates, and updates to credit bureau monitoring processes.
• Manage production-support intake, maintain and prioritize the Jira backlog, evaluate resource capacity, and assign subject-matter experts based on urgency and business impact.
• Identify, troubleshoot, and promptly resolve operational issues to minimize their impact on business operations.
• Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams, including product partners, finance, and customer service, to support seamless operations.
• Use problem-solving and innovative approaches to improve customer experience and deliver measurable outcomes.
• Manage a well-controlled team by identifying key risks, maintaining processes and procedures, and ensuring thorough reporting to mitigate risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager