Manager, Product Manager-Small Business Bank Associate Servicing
About The Position
The Manager, Product Manager for the Small Business Bank Associate Servicing team helps shape and deliver tools and resources that enable servicing associates to care for small-business customers. This collaborative, strategic role works closely with technology, operations, and business partners, including on investments in AI tools designed to simplify associate experiences and help associates focus on customers. Product Management at Capital One centers on reimagining the status quo, finding opportunities to create value, and delivering innovative, sustainable customer experiences through technology. The role is expected to demonstrate proficiency in Capital One’s Product Framework: human-centered customer focus, business-focused execution, technology-driven solutions, integrated problem solving, and transformational leadership of cross-functional teams. This is a hybrid position and follows Capital One’s hybrid policy for required on-site presence at the designated office location. The position is not eligible for new employment authorization sponsorship or other immigration-related support. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One describes its overall benefits offering as comprehensive and competitive; eligibility varies by employment status and management level.
Requirements
- Currently have, or be in the process of obtaining, a bachelor's or master's degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date.
- Alternatively, hold a bachelor's degree in any field and have at least 3 years of Product Management experience.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Partner with technology, operations, and business teams to provide servicing associates with the tools and resources needed to care for customers.
- Support investments in AI tools that simplify associate experiences and help associates focus on the customer they are servicing.
- Understand internal and external customer needs to reimagine and innovate product solutions.
- Deliver business outcomes through leverage and execution excellence.
- Use technology to deliver innovative, resilient solutions that create near- and long-term value.
- Identify and resolve complex problems while mitigating product risks.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
