Senior Associate, Product Manager-Small Business Bank Associate Servicing

Capital One • McLean, VA

1d • $121,300 - $138,400 • Hybrid

About The Position

The Senior Associate, Product Manager for the Small Business Bank Associate Servicing team works with technology, operations, and business partners to provide servicing associates with the tools and resources they need to care for customers. The role includes investing in AI tools that simplify associate experiences so associates can focus on the customer they are servicing.

The position is expected to demonstrate proficiency in Capital One’s Product Framework: human-centered customer understanding and product innovation; business focus and execution; technology-driven, resilient solutions; integrated problem solving that mitigates product risks; and transformational leadership that aligns cross-functional teams.

This is a hybrid position, subject to Capital One’s policy on required on-site presence at the designated office location. The position is not eligible for new employer-sponsored work authorization or immigration support. It is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers health, financial, and other benefits, with eligibility varying by employment status and management level.

Requirements

• Bachelor’s degree or military experience.
• At least 2 years of experience working in Product Management.

Nice To Haves

• Bachelor’s degree in computer science or engineering.
• Experience translating business strategy and analysis into consumer-facing digital products.
• Experience with data flows built on modern data environments, including data lakes, Snowflake, APIs, and Streams.

Responsibilities

• Work closely with technology, operations, and business partners to provide servicing associates with tools and resources to support customers.
• Invest in AI tools that simplify associate experiences and help associates focus on the customer they are servicing.
• Understand internal and external customer needs to reimagine and innovate product solutions.
• Deliver business outcomes by focusing on leverage and execution excellence.
• Use technology to deliver innovative, resilient solutions that support near- and long-term value.
• Identify and resolve complex problems while mitigating product risks.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior