Senior Product Manager, Servicing

Aon Corporation•Virtual, MN

4d•Remote

About The Position

Aon is seeking a strategic, outcome-oriented Senior Product Manager to lead the vision, strategy, and evolution of its Servicing product domain. This virtual position is intended for a candidate who lives in Minnesota. The role transforms how customers, distribution partners, and colleagues manage insurance relationships throughout the policy lifecycle, spanning policy servicing, account management, and claims. It focuses on creating connected, intuitive, and scalable experiences across a diverse portfolio of insurance products and businesses. This is a business-focused product leadership role in an evolving product organization. The person will navigate ambiguity and complexity by identifying opportunities, bringing structure to uncertainty, challenging assumptions, and driving clarity and momentum. They will connect customer needs, business capabilities, and technology investments while leading cross-functional work and developing product team members. Aon describes its purpose as shaping decisions for the better to protect and enrich lives around the world. Its colleagues are united through trust as one inclusive team and are passionate about helping colleagues and clients succeed.

Requirements

At least 7 years of product management experience, including ownership of complex digital products or business capabilities.
Demonstrated experience defining product strategy, managing roadmaps, and delivering measurable business outcomes.
Experience leading product teams or providing leadership across multiple product initiatives.
Strong understanding of product discovery, prioritization, requirements definition, and iterative delivery.
Ability to translate complex business processes into scalable, customer-centered product capabilities.
Strong analytical, problem-solving, stakeholder management, and communication skills.
Ability to navigate ambiguity and complexity, independently establish direction, and drive progress without predefined solutions or detailed instructions.
Bachelor’s degree or equivalent years of industry experience.

Nice To Haves

Experience in commercial property and casualty insurance, insurance distribution, or related financial services.
Familiarity with insurance policy administration, endorsements, renewals, claims, or servicing operations.
Experience supporting multiple business units, brands, or product lines through shared capabilities.
Experience modernizing legacy processes and transitioning organizations toward product-led operating models.

Responsibilities

Own and drive the Servicing domain product vision, strategy, and roadmap in alignment with enterprise objectives and business priorities.
Lead the evolution of policy servicing, account management, and claims capabilities, including policy management, endorsements, renewals, and related servicing interactions.
Identify opportunities to simplify insurance processes, increase self-service adoption, improve retention, and reduce operational costs.
Establish a scalable servicing approach for diverse insurance products, business models, distribution channels, and brands.
Define product outcomes, success metrics, and investment priorities.
Translate business challenges, customer needs, and market opportunities into product strategies and requirements.
Lead discovery to understand current-state challenges, validate opportunities, and define future-state capabilities.
Prioritize investments based on customer value, business impact, feasibility, and strategic alignment.
Partner with Engineering, Architecture, Experience, Intelligence, Operations, and business stakeholders to deliver cohesive solutions.
Balance near-term business needs with long-term capability development while reducing fragmentation and unnecessary customization.
Measure product performance and refine priorities based on insights and results.
Lead, coach, and develop product managers and other product team members in the Servicing domain.
Build partnerships with business leaders across insurance businesses to align priorities and drive adoption.
Coordinate with product domain leads for Growth & Distribution, Payments, and Enterprise Capabilities to align strategies and priorities and deliver integrated capabilities and end-to-end experiences.
Navigate cross-domain dependencies, shared ownership, and competing priorities; drive alignment, resolve trade-offs, and ensure cohesive product outcomes.
Collaborate with Experience to create consistent, intuitive journeys for customers, partners, and colleagues across digital and assisted channels.
Identify opportunities, address challenges, and drive decisions forward with initiative and urgency.
Clearly communicate product direction, trade-offs, progress, and outcomes to senior leadership.