Product Management Manager - Deposits (Payments)

USAA•Tampa, FL

5d•$114,080 - $218,030•Remote

About The Position

USAA is seeking a Product Management Manager for its Bank Payments Product and Strategy team. The role works with product governance and serves as a team resource on emerging payments-industry trends. It formulates product and sales strategy recommendations based on profitability, competitiveness, and sales-performance analysis across the product life cycle. The manager analyzes and interprets data to make strategic and tactical recommendations or decisions, defines business questions, and provides insights to improve performance. The role supports existing products and may lead development and launch of less complex products with channel partners. The position is remote-eligible in the continental United States, with occasional business travel. Employees residing within 60 miles of a USAA office are expected to work on-site four days per week. The position coordinates with control partners, including Legal, Compliance, and Risk Management, to ensure product offerings comply with applicable laws and regulations.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Six years of relevant industry experience in Actuary, Underwriting, Marketing, Sales/Service, Finance/Accounting Operations, or Financial Services.
Two years of product management or similar strategic management experience, including direct support in managing product performance.
One year of data visualization experience, such as Tableau.
Advanced experience creating product briefings.
Experience conducting market research to create product roadmaps, make product decisions, and iterate rapidly.
Knowledge of applicable product-related regulations and risk and compliance requirements.
Knowledge of federal laws, rules, and regulations, including the FFIEC Retail Payment Systems Handbook, payment rules such as NACHA and Zelle, Reg CC, Reg E, and Reg DD.

Nice To Haves

Bank or financial services payment operations and money movement product experience.
Ability to understand and explain end-to-end payment flows and the member journey from transaction initiation to reconciliation.
Ability to manage a product from ideation through launch, iteration, and eventual sunsetting.
Product governance experience.
Two or more years of data analysis experience communicating data-driven decisions clearly.
Knowledge of payments-industry trends and standards.
Experience keeping abreast of industry trends and working knowledge of emerging payment types, such as stablecoin, tokenized deposits, and agentic payments.
Accredited ACH Professional and National Check Professional accreditations are preferred.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Gather analytics, competitive intelligence, and member information to support product strategy.
Participate in developing product strategy recommendations.
Develop recommendations for new product launches or sales strategies, and evaluate buy, build, or partner decisions.
Serve as a product subject-matter expert on features and services and collaborate with business partners on recommendations.
Partner with phone and digital teams on effective use of sales guides and provide education about products, services, new offerings, and enhancements.
Assist in identifying and evaluating potential providers for alliance relationships.
Support the development, editing, and distribution of product communications.
Research external market trends and design changes, financials, member information, and transaction data for assigned products.
Coordinate with Legal, Compliance, Risk Management, and other relevant control partners to ensure products are designed, implemented, and managed in compliance with applicable laws and regulations.
Interpret performance results to inform product or sales forecasting and planning.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.