Product Knowledge Specialist

Packsize • Louisville, KY

2d

About The Position

Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for high-automation machinery. The role is responsible for lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains. It focuses on preserving and governing knowledge about how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle. The position requires demonstrated experience developing complex procedural documentation and a deep understanding of content management best practices. Experience with knowledge base management and exposure to AI solution governance are also relevant. Up to 20% travel is required.

Requirements

• Bachelor's degree in English, Technical Writing, or a related field.
• 4–6 years of demonstrated experience creating and managing technical documentation, preferably in a hardware manufacturing setting.
• Experience with topic-based authoring in an XML-based CCMS.
• Ability to write to established style guide standards with minimal need for correction.
• Effective time management in a rapidly changing environment.
• Ability to build cross-functional relationships in a global organization.
• Experience with document control and versioning.
• User analysis skills.
• Information design and architecture skills.
• Technical editing skills.
• Technical illustration skills.
• Aptitude for learning new software quickly.
• Knowledge base management experience.
• Attention to detail in deliverables and work style.
• Confidence in developing and presenting new ideas and process improvements.
• Ability to work on multiple projects at once and independently manage competing priorities.
• Ability to communicate honestly, respectfully, and sensitively.
• Follow-through on promises and commitments.
• Fair, honest, and respectful treatment of others.
• Ability to understand the needs, objectives, and challenges of cross-functional teams.

Nice To Haves

• Experience with translation, localization, and writing for a global audience.
• Familiarity with ISO quality management standards.
• Familiarity with CE compliance standards.
• Experience in a hardware manufacturing setting.
• Exposure to AI solution governance.

Responsibilities

• Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for high-automation machines.
• Author complex technical content that adheres to technical writing quality standards and meets compliance expectations.
• Maintain and continuously improve knowledge content throughout product lifecycles.
• Identify knowledge risks and gaps associated with product changes.
• Improve accessibility and discoverability of assigned knowledge domains.
• Participate in governance reviews and knowledge audits.
• Support continuous improvement activities across the knowledge ecosystem.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid Time Off.
• Health Savings and Flexible Spending Accounts (HSA/FSA).
• Life and disability insurance.
• Voluntary critical illness, hospital indemnity, and accident coverage.
• Legal and identity theft protection.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level