Knowledge Management Specialist

Headquarters, Air Force Reserve Command • Westover Air Reserve Base, MA

1d

About The Position

The Knowledge Management Specialist supports the organization’s Communication unit, with direct oversight of Knowledge Management Center (KMC) training, readiness, and capabilities. The role administers Intranet SharePoint, data management, and Air Force Portal content management systems, ensuring their functionality and implementation.

The position supports local Knowledge Management initiatives to identify, capture, evaluate, retrieve, and share organizational knowledge. It also supports Information Management Tools (IMTs), Enterprise Information Systems (EIS), information access programs, publications and forms management, and responsibilities associated with records management, FOIA, the Privacy Act, and civil liberties. The specialist analyzes the effectiveness and efficiency of Wing Information Systems life-cycle program goals and serves as the organizational technical authority for Continuous Process Improvement (CPI) in Knowledge Management programs, advising on implementation and sustainment.

The position requires maintaining a Secret security clearance. Work may involve duty hours outside the normal schedule, including evenings, weekends, and holidays, and may include on-call or recall duties during contingencies or emergencies. Occasional travel away from the normal duty station on military or commercial aircraft may be required. Green Belt Certification is desired upon entry and must be completed within 12 months of entry.

Requirements

• At least one year of specialized experience equivalent to the GS-07 level, or qualifying graduate education, or a combination of education and experience.
• Specialized experience may include implementing, testing, and configuring SharePoint, Portal, and Enterprise Information Systems; supporting Knowledge Management programs; guiding users; analyzing and resolving program issues; identifying system upgrade needs; troubleshooting operational deficiencies; and documenting user support and resolutions.
• For merit-promotion applicants, one year at the GS-07 level is required to meet the time-in-grade requirement for the GS-09 level, where applicable.
• U.S. citizenship is required.
• Males must be registered for Selective Service, where applicable.
• Must maintain a Secret security clearance.
• Ability to apply troubleshooting and data-analysis methods to resolve operating problems.
• Ability to communicate effectively, orally and in writing.
• Knowledge of Knowledge Management principles, concepts, systems, tools, and services, including SharePoint, portals, and Enterprise Information Systems.
• Knowledge of Knowledge Management programs, including records management, the Privacy Act, FOIA, administrative communications, Information Management Tools, and related support functions.
• Knowledge of configuration management and life-cycle management concepts.
• Knowledge of methods and procedures for documenting problem analysis and resolutions.
• Knowledge of customer-support principles, including providing guidance and training and ensuring problems are resolved.
• Knowledge of military organizational theory and structure, Air Force and Air Force Reserve Command structures and relationships, and mobilization directives and practices.
• Knowledge of planning and conducting studies and projects to improve productivity through Continuous Process Improvement and related support resources.
• Knowledge of analytical techniques and evaluation criteria for measuring and improving program effectiveness or organizational productivity.
• Knowledge of process-improvement techniques, including Lean Six Sigma/Continuous Process Improvement qualitative and quantitative methods.
• If qualifying on education, provide transcripts; qualifying graduate education includes a master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D.
• Foreign education used to meet qualification requirements must be shown to be equivalent to conventional U.S. education.
• Green Belt Certification must be completed within 12 months of entry to the position.

Nice To Haves

• Green Belt Certification upon entry to the position.

Responsibilities

• Support the Communication unit in planning, organizing, and overseeing its activities, including direct oversight of KMC training, readiness, and capabilities.
• Develop goals and objectives integrating organizational and section objectives for administering Intranet SharePoint, data management, and Air Force Portal content management systems.
• Ensure the functionality and implementation of SharePoint, data management, and Air Force Portal content management systems.
• Manage publications and forms.
• Support local Knowledge Management initiatives to identify, capture, evaluate, retrieve, and share organizational knowledge.
• Support Information Management Tools, Enterprise Information Systems, and information access programs.
• Support responsibilities related to the Base Records Manager, Freedom of Information Act Manager, Privacy Act Manager, and Civil Liberties Officer programs.
• Apply analytical processes to evaluate the effectiveness and efficiency of Wing Information Systems life-cycle program goals.
• Advise on Continuous Process Improvement implementation and sustainment for Knowledge Management programs.
• Implement, test, and configure SharePoint, Portal, and Enterprise Information Systems capabilities.
• Guide users and customers in the effective use of Web Content Management, SharePoint, and Enterprise Information Systems.
• Identify system components that may need upgrades or enhancements and apply configuration and life-cycle management concepts.
• Troubleshoot operational deficiencies using data analysis methods.
• Receive and resolve user problems, provide customer support, and document problem analysis and resolution procedures.
• Plan, schedule, conduct, and facilitate projects and studies to evaluate and recommend improvements to work-operation productivity using CPI resources and process-improvement methods.

Benefits

• Federal employee benefits package for employees and their families; specific eligibility depends on position type and other applicable conditions.
• Recruitment incentive may be authorized.
• Relocation incentive may be authorized.
• PCS may be paid if authorized, subject to applicable regulations and possible agreement requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level