Knowledge Management Specialist (Senior)

CACI • Ashburn, VA

1d

About The Position

CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The role supports a national-security mission by helping modernize and maintain applications and infrastructure through an integrated IT Service Management approach. The specialist serves as a technical expert across project assignments, leads major knowledge management initiatives, and mentors and supervises knowledge management staff.

Requirements

• Bachelor's degree and 8 years of experience in a related field, such as knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
• Active Secret clearance.
• Proven experience developing and maintaining knowledge management systems, knowledge bases, and technical documentation for large-scale IT environments.
• Demonstrated expertise with content management systems, knowledge management tools, and collaboration platforms.
• Strong technical writing skills and the ability to create clear, concise documentation for technical and non-technical audiences.
• Excellent organizational and analytical skills, including experience planning and leading knowledge management initiatives and supervising documentation teams.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• Professional certification such as Knowledge Management Professional (KMP), Certified Knowledge Manager (CKM), or ITIL Foundation.
• Experience with ServiceNow Knowledge Management, SharePoint, Confluence, or similar enterprise knowledge management platforms.
• Knowledge of the Federal Paperwork Reduction Act, records management requirements, and Section 508 accessibility standards for digital content.

Responsibilities

• Lead development and maintenance of a Knowledge Management Plan, including contractor Standard Operating Procedures, quality control procedures, and lessons learned documentation.
• Develop and maintain Knowledge Base Articles; conduct semi-annual reviews and analyze usage trends to identify content gaps and improvement opportunities.
• Develop and maintain Standard Operating Procedures, updating documentation for modernization initiatives, emerging technologies, and changing operational requirements.
• Create technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures; maintain security policies and compliance documentation.
• Develop training and user enablement materials, and maintain self-help resources and user guides to reduce ticket volume and improve user self-sufficiency.
• Maintain and optimize knowledge management repositories, configure Role-Based Access Control for appropriate content visibility, and ensure compliance with the Federal Paperwork Reduction Act.
• Develop and maintain websites and collaboration platforms that support collaboration, content management, records management, and business process management.
• Collaborate with subject matter experts to capture institutional knowledge, document best practices, and support knowledge transfer.
• Establish metrics and reporting to measure knowledge management effectiveness, content quality, user engagement, and return on investment.
• Plan and lead major knowledge management initiatives, mentor team members, and supervise knowledge management staff.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior