Knowledge Management Specialist

ASQ Careers•Milwaukee, WI

8d•Hybrid

About The Position

The Knowledge Management Specialist supports the day-to-day administration, maintenance, quality assurance, and execution of ASQ's enterprise knowledge, search, metadata, content-indexing, and AI-readiness standards. The role applies established knowledge architecture and governance standards, so digital content is consistently classified, tested, documented, and maintained across ASQ's search, web, content, and AI-enabled platforms. Experience with enterprise search platforms, CMS or content platforms, digital asset management, generative AI or retrieval-based knowledge systems, search analytics, content migrations, indexing, or large-scale content-quality initiatives is a plus.

Requirements

Bachelor's degree in information science, communications, marketing, business, or a related discipline
A Minimum of 2 years of experience in knowledge management and website content management Or an equivalent combination.
Must be able to comply with attendance and timeliness policies.
This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

Nice To Haves

Experience with enterprise search platforms, CMS or content platforms, digital asset management, generative AI or retrieval-based knowledge systems, search analytics, content migrations, indexing, or large-scale content-quality initiatives is a plus.

Responsibilities

Apply and maintain approved metadata, taxonomy, tagging, controlled-vocabulary, and content-classification standards and coordinate routine corrections with content owners.
Support content ingestion and indexing, monitor source health and failures, validate new and updated content, and coordinate routine remediation with technical teams and vendors.
Support day-to-day search-platform configuration, relevance testing, synonyms, filters, facets, dictionaries, and routine search-quality maintenance within established standards.
Maintain approved knowledge sources and execute established retrieval, content-quality, and AI-readiness tests to identify missing, inaccurate, incomplete, or poorly retrieved content.
Provide metadata, indexing, inventory, quality-assurance, and documentation support for content migrations, platform changes, and large-scale content-governance initiatives.
Maintain operating procedures, standards documentation, change logs, inventories, testing scripts, and reference materials and support routine training for content creators and publishers.
Compile routine search, indexing, metadata, and knowledge-quality reporting; track issues and remediation; identify recurring patterns; and recommend operational improvements.
Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
Performs all other duties as assigned.