Knowledge Management Specialist
ASQ - World Headquarters•Milwaukee, WI
•$29 - $37•Hybrid
About The Position
The Knowledge Management Specialist supports the day-to-day administration, maintenance, quality assurance, and execution of ASQ's enterprise knowledge, search, metadata, content-indexing, and AI-readiness standards. The role applies established knowledge architecture and governance standards, so digital content is consistently classified, tested, documented, and maintained across ASQ's search, web, content, and AI-enabled platforms.
Requirements
- Bachelor's degree in information science, communications, marketing, business, or a related discipline
- A Minimum of 2 years of experience in knowledge management and website content management
- Or an equivalent combination.
- Must be able to comply with attendance and timeliness policies.
- This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).
Nice To Haves
- Experience with enterprise search platforms, CMS or content platforms, digital asset management, generative AI or retrieval-based knowledge systems, search analytics, content migrations, indexing, or large-scale content-quality initiatives is a plus.
Responsibilities
- Apply and maintain approved metadata, taxonomy, tagging, controlled-vocabulary, and content-classification standards and coordinate routine corrections with content owners.
- Support content ingestion and indexing, monitor source health and failures, validate new and updated content, and coordinate routine remediation with technical teams and vendors.
- Support day-to-day search-platform configuration, relevance testing, synonyms, filters, facets, dictionaries, and routine search-quality maintenance within established standards.
- Maintain approved knowledge sources and execute established retrieval, content-quality, and AI-readiness tests to identify missing, inaccurate, incomplete, or poorly retrieved content.
- Provide metadata, indexing, inventory, quality-assurance, and documentation support for content migrations, platform changes, and large-scale content-governance initiatives.
- Maintain operating procedures, standards documentation, change logs, inventories, testing scripts, and reference materials and support routine training for content creators and publishers.
- Compile routine search, indexing, metadata, and knowledge-quality reporting; track issues and remediation; identify recurring patterns; and recommend operational improvements.
- Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
- Performs all other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Access to Avenue MKE Fitness Center and Pickleball Courts
- Competitive base pay
- Opportunity for annual merit increases
- Comprehensive benefits
- Retirement savings program
- Disability income plan
- Life insurance, Accident, & Critical Illness insurance
- Challenging and interesting work
- Benefits of ASQ membership
- ASQ-sponsored training
- Opportunities to achieve professional designations and certifications
- Performance management and coaching
- Tuition reimbursement
- One-week winter break every December, in addition to paid time off and other paid holidays
- Regular coffee socials, peer to peer recognition, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
