Knowledge Management Specialist (Senior)

CACI International • Ashburn, VA

2d • $94,400 - $198,200

About The Position

CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The role supports national security through advanced IT solutions and contributes to modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. The specialist will guide a high-performing team, lead knowledge management initiatives, and support the delivery of IT services for a program of national importance. The position requires an active Secret clearance and may involve up to 10% local travel.

Requirements

• Bachelor's degree and 8 years of experience in related fields such as knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
• Active Secret clearance.
• Proven experience developing and maintaining knowledge management systems, knowledge bases, and technical documentation for large-scale IT environments.
• Demonstrated expertise in content management systems, knowledge management tools, and collaboration platforms.
• Strong technical writing skills and ability to create clear, concise documentation for technical and non-technical audiences.
• Excellent organizational and analytical skills.
• Proven experience planning and leading knowledge management initiatives and supervising documentation teams.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• Professional certification such as Knowledge Management Professional (KMP), Certified Knowledge Manager (CKM), or ITIL Foundation.
• Experience with ServiceNow Knowledge Management, SharePoint, Confluence, or similar enterprise knowledge management platforms.
• Knowledge of Federal Paperwork Reduction Act, records management requirements, and Section 508 accessibility standards for digital content.

Responsibilities

• Lead development and maintenance of a comprehensive Knowledge Management Plan, including contractor Standard Operating Procedures (SOPs), quality control procedures, and lessons learned documentation.
• Develop and maintain Knowledge Base Articles (KBAs), conduct semi-annual reviews, and analyze usage trends to identify content gaps and improvement opportunities.
• Develop and maintain SOPs, updating documentation to reflect modernization initiatives, emerging technologies, and evolving operational requirements.
• Develop technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures; maintain security policies and compliance documentation.
• Develop training and user enablement materials, and maintain self-help resources and user guides to reduce ticket volume and improve user self-sufficiency.
• Maintain and optimize Knowledge Management repositories, configure Role-Based Access Control (RBAC) for appropriate content visibility, and ensure compliance with the Federal Paperwork Reduction Act.
• Develop and maintain websites and collaboration platforms that support collaboration, content management, records management, and business process management.
• Collaborate with subject matter experts across functional areas to capture institutional knowledge, document best practices, and ensure knowledge transfer.
• Establish metrics and reporting mechanisms to measure knowledge management effectiveness, content quality, user engagement, and return on investment.
• Serve as a technical expert across multiple project assignments, plan and lead major knowledge management initiatives, mentor team members, and supervise knowledge management staff.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Competitive compensation and benefits.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior