Knowledge Product Manager

Gordon M. Buitendorp Associates, Inc.•Grand Rapids, MI

10h

About The Position

GMB is seeking a Knowledge Product Manager to join its Knowledge Management team. The role manages internal and external knowledge tools and products, including the intranet, digital asset management tool, and proprietary client data platform. The manager helps curate content, supports teams in documenting new knowledge, and ensures information flows across knowledge platforms. The position partners with external vendors and GMB’s Innovation team on product development and support needs, and manages product updates, development, and ongoing improvements. It also connects with external clients and users for feedback, support, and communication; serves as the primary contact for onboarding and ongoing platform support; and helps new GMB teammates onboard to knowledge tools. The manager works with Corporate Marketing on positioning, promotion, and communication for external-facing products, and supports new business development efforts to position the platform. GMB describes itself as an employee-owned company with a team-based network structure and a flexible workplace. Its work focuses on the educational ecosystem, from Pre-K through higher education, and community spaces that support lifelong learning.

Requirements

At least 8 years of related experience.
Bachelor’s degree in marketing, business administration, library science, information systems, or a related field.
Demonstrated ability to manage multiple projects and deadlines simultaneously.
Comfort presenting ideas and content internally and externally.
Creative problem-solving, communication, and project management skills.
Self-starter with strong time management skills who thrives in a team-based decision-making environment.
Motivated to learn and grow, support team success, and continually improve.
Must have current and continuing right to work in the United States without sponsorship.

Nice To Haves

Experience with various CRM systems.
Some programming and website experience, such as WordPress.

Responsibilities

Manage internal and external knowledge tools and products, including the intranet, digital asset management tool, and proprietary client data platform.
Help curate content and support teams in documenting new knowledge.
Ensure information flows across knowledge platforms.
Partner with external vendors and GMB’s Innovation team on product development and support requests.
Manage coordination of product updates, development, and ongoing improvements.
Connect with external clients and users for feedback, support, and communication.
Serve as the primary point of contact for onboarding and ongoing platform support.
Help new GMB teammates onboard to knowledge tools.
Partner with Corporate Marketing when external-facing products require positioning, promotion, or communication.
Join new business development efforts to position the platform for those opportunities.