Specialist, Product Knowledge

Packsize • Louisville, KY

1d • $67,245 - $80,700

About The Position

Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for packaging products. The role is responsible for the lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains. It preserves and governs knowledge about how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle. The position requires experience developing technical procedural documentation and an understanding of content lifecycle best practices. Up to 20% travel is required.

Requirements

• Write to established style guide standards with minimal need for correction.
• Demonstrate effective time management in a rapidly changing environment.
• Build cross-functional relationships.
• Have exposure to topic-based authoring in an XML-based CCMS.
• Have experience with document control and versioning.
• Have technical editing skills.
• Have technical illustration skills.
• Be able to learn new software quickly.
• Pay attention to detail in deliverables and work style.
• Be confident developing and presenting new ideas and process improvements.
• Be able to work on multiple projects and independently manage competing priorities.
• Communicate honestly, respectfully, and sensitively.
• Follow through on promises and commitments.
• Treat others fairly, honestly, and respectfully, supporting organizational integrity and trusted community relationships.
• Understand the needs, objectives, and challenges of cross-functional teams.
• Have 2–4 years of demonstrated experience creating technical documentation, preferably in a hardware manufacturing setting.

Nice To Haves

• Experience with translation, localization, and writing for a global audience.
• Familiarity with ISO quality management standards.
• Familiarity with CE compliance standards.
• A bachelor's degree in English, Technical Writing, or a related field is preferred.

Responsibilities

• Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for hardware products.
• Ensure technical content adheres to technical writing quality standards and meets compliance expectations.
• Maintain and continuously improve knowledge content throughout product lifecycles.
• Identify knowledge risks and gaps associated with product changes.
• Improve accessibility and discoverability of assigned knowledge domains.
• Participate in governance reviews and knowledge audits.
• Support continuous improvement activities across the knowledge ecosystem.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid Time Off.
• Health Savings and Flexible Spending Accounts (HSA/FSA).
• Life and disability insurance.
• Voluntary critical illness, hospital indemnity, accident, and legal/ID theft protection benefits.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed