Product Install Engineer - Extensive 90% + Travel Required
About The Position
The Product Installation Engineer leads the on-time installation and qualification of KLA semiconductor capital equipment at customer sites worldwide. The engineer represents KLA directly with customers and is responsible for installation performance, customer satisfaction, predictable cycle times, a smooth handoff, and successful warranty start. The work includes installing, setting up, aligning, calibrating, verifying, and qualifying complex KLA systems; troubleshooting issues and resolving root causes; coordinating with KLA regions, engineering teams, and customers to verify system performance and transfer tool ownership; communicating progress to stakeholders; completing installation documentation; and obtaining warranty sign-off. Engineers work independently within documented procedures and defined guidelines, with guidance from managers and senior installation engineers and increasing autonomy as experience grows. The role requires extensive domestic and international travel, stated as 90% or more. The position is available in Richardson, Texas; Phoenix, Arizona; or Milpitas, California. The required minimum qualification is an Associate of Science in Electronics Technology (ASET) or equivalent work experience supporting complex capital equipment for the semiconductor industry.
Requirements
- Associate of Science in Electronics Technology (ASET) or equivalent work experience supporting complex capital equipment for the semiconductor industry.
- Strong knowledge of electronics, optics, mechanical, electromechanical, and electro-optical systems.
- Comfort working with computer systems, operating systems, and networking, including Windows, Unix, or similar environments.
- Proficiency in Microsoft Office applications.
- Excellent analytical, problem-solving, and troubleshooting abilities.
- Strong verbal, written, and interpersonal communication skills.
- Highly self-motivated, organized, and detail-oriented.
- Ability to work effectively across cultures, functions, and geographies.
- Ability to travel extensively domestically and internationally to support customer installations worldwide.
Nice To Haves
- Experience with high-vacuum systems.
Responsibilities
- Install and qualify advanced KLA systems at customer sites worldwide, meeting schedule and quality standards.
- Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing solutions.
- Set up, align, calibrate, and verify complex semiconductor capital equipment.
- Collaborate with KLA regions, engineering teams, and customer teams to verify system performance and transfer tool ownership.
- Provide clear installation status updates to stakeholders.
- Complete installation documentation and administrative requirements accurately and on time.
- Secure warranty sign-off on newly installed tools.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
