Product Install Engineer - Instruments Division - Extensive 90%+ Travel required
About The Position
The Product Installation Engineer leads the on-time installation and qualification of complex KLA semiconductor capital equipment at customer sites around the world. The role is a key first point of contact between customers and KLA, with responsibility for installation performance, customer satisfaction, predictable cycle times, successful equipment handoff, and warranty start. The primary long-term work location is Texas, supporting regional customer service and field operations. The selected candidate is expected to transition into a Customer Service Engineer role beginning in Q4 2027, subject to business needs and successful performance in the Installation Engineer position. The position requires extensive domestic and international travel of 90% or more. The candidate must be able to work six days per week, 10 hours per day. Engineers operate independently while following documented procedures and exercising technical judgment within defined guidelines, with guidance from managers and senior installation engineers and increasing autonomy as experience grows. The role requires effective work across customer, regional, engineering, and other cross-functional teams and across cultural and geographic boundaries.
Requirements
- Associate of Science in Electronics Technology (ASET), or equivalent work experience supporting complex capital equipment for the semiconductor industry.
- Strong knowledge of electronics, optics, mechanical, electromechanical, and electro-optical systems.
- Comfort working with computer systems, operating systems, and networking, including Windows, Unix, or similar environments.
- Proficiency in Microsoft Office applications.
- Excellent analytical, problem-solving, and troubleshooting abilities.
- Strong verbal, written, and interpersonal communication skills.
- Highly self-motivated, organized, and detail-oriented.
- Ability to work effectively across cultures, functions, and geographies.
- Ability to work six days per week, 10 hours per day.
- Ability to travel domestically and internationally 90% or more.
Nice To Haves
- Experience with high-vacuum systems is strongly preferred.
Responsibilities
- Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards.
- Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions.
- Perform setup, alignment, calibration, and verification of complex semiconductor capital equipment.
- Collaborate with KLA regions, engineering teams, and customers to verify system performance and transfer tool ownership.
- Provide clear status updates to stakeholders throughout the installation process.
- Complete installation documentation and administrative requirements accurately and on time.
- Secure warranty sign-off on newly installed tools.
- Represent KLA directly at customer sites and take ownership of installation performance and customer satisfaction.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
- Performance incentive program participation may be available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
