Product Implementation Specialist-4

equivant Court • United States - Ohio, OH

1d

About The Position

equivant is hiring an Implementation Specialist in its CourtView Justice Solutions Inc. business unit. The role supports customers using the JWorks Case Management software application, helping courts improve their case-management processes through business process reviews, software configuration, training, and implementation support. The work includes both onsite customer engagements and remote work; travel to customer sites across the country is expected up to 50%. The position may be performed remotely if the employee is not near one of the company’s five US office locations.

The Implementation Specialist analyzes customer requirements, develops and documents processes, configures software, facilitates testing, and provides training and implementation or post-implementation support. The role also contributes product feedback and helps develop training curricula. equivant describes its culture as casual and its work environment as autonomous, with an annual bonus program and opportunities for growth and development.

Requirements

• Strong knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• High school diploma or GED.
• Ability to travel up to 50%.

Nice To Haves

• Court case management software experience.
• At least 2 years of experience in the court or judicial industry.
• Software implementation or oversight administration experience.
• Experience as a trainer and demonstrated understanding of adult learning principles.
• Presentation skills.
• Bachelor’s degree in Criminal Justice, Management Information Systems, or a related field.

Responsibilities

• Analyze customers’ business requirements and objectives to develop business processes that meet their needs.
• Configure software applications to meet customers’ business needs.
• Develop project deliverables, including process outlines, gap analyses, and functional design documents.
• Study product offerings and provide subject matter expertise in the setup and execution of CourtView CMS and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions.
• Provide implementation and post-implementation support as needed.
• Consult with customers to identify ways to improve operations through new services or product offerings.
• Provide feedback to product management and marketing teams on customer communications and product enhancements.
• Assist in developing training curricula for new products and enhanced functionality.
• Travel to customer sites across the country to help improve operations through company products and services.

Benefits

• Annual bonus program.
• Remote work opportunity for employees who are not near one of the five US office locations.
• Growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED