Hardware Product Implementation Specialist

Alta Genetics • Madison, WI

7h

About The Position

At VAS, the Hardware Product Implementation Specialist leads customer hardware deployments from planning through installation, training, and post-go-live support. The role combines hands-on hardware work, technical troubleshooting, project coordination, and customer partnership to help dairy operations successfully implement connected technology.

The specialist is a key customer contact throughout implementation, coordinating deployment plans with customers and electrical contractors, installing equipment onsite, troubleshooting connectivity, and helping customer teams use newly implemented systems. Work includes customer facilities, field environments, implementation sites, and remote coordination and support. The role requires frequent domestic and international travel, generally 50% to 75%, depending on customer needs and project schedules.

Requirements

• At least 2 years of experience in hardware installation, implementation, field services, technical deployment, or a related role.
• Experience managing customer-facing technical projects from kickoff through completion.
• Ability to read and interpret installation drawings, site plans, wiring diagrams, and technical documentation.
• Comfort working directly with electricians, contractors, facility managers, customers, and internal teams.
• Strong troubleshooting skills and the ability to stay calm and practical when solving technical issues in the field.
• Clear communication skills and the ability to keep customers and stakeholders informed.
• Strong organization skills with the ability to manage multiple projects at once.
• A valid driver’s license and willingness to travel extensively.
• Comfort lifting and carrying equipment up to 50 pounds, working indoors and outdoors, climbing ladders, and supporting installations in commercial, industrial, construction, and customer facility settings.

Responsibilities

• Lead customer hardware deployment projects from planning through installation, testing, commissioning, and handoff.
• Perform onsite installation, configuration, and troubleshooting of hardware systems, network-connected devices, sensors, control systems, and related equipment.
• Coordinate with customers, electricians, contractors, vendors, and internal teams to keep projects moving forward.
• Conduct site assessments, confirm installation requirements, and identify potential risks before deployment.
• Provide clear project updates, manage timelines, and help resolve issues as they arise.
• Support customers after implementation through onsite and remote troubleshooting, follow-up visits, and issue resolution.
• Document installation activities, configurations, customer communications, and support outcomes.
• Train and help customer teams become comfortable using newly implemented systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed