Product Implementation Specialist
About The Position
The Product Implementation Specialist provides customer service and implementation support to a diverse customer base. The role researches, resolves, and responds to end-user issues and questions during implementation; documents customer requirements and enhancement requests; and coordinates with other departments to resolve technical issues. The specialist maintains knowledge of product offerings and support policies, keeps procedures and documentation current, shares knowledge with teammates, and assists with user acceptance testing on assigned projects. The role also requires working knowledge of payroll processes and systems, the ability to learn quickly, and creative problem-solving in a fast-paced environment. Other duties may be assigned. The position involves sedentary work, primarily sitting, with brief periods of walking or standing. Some positions may require occasionally exerting up to 15 pounds of force or negligible force to lift, carry, push, or pull. Compensation is $28.00–$38.00 per hour and is commensurate with factors including experience, qualifications, skills, training, licensure, certifications, geographic labor costs, and business needs.
Requirements
- 5+ years of generalized experience in a client solutions environment.
- Strong customer service and analytical skills.
- Excellent written and oral communication skills.
- Ability to work overtime as needed.
Nice To Haves
- GED or equivalent.
- Experience in the entertainment industry or another heavily unionized industry.
Responsibilities
- Provide exemplary customer service to a diverse customer base.
- Research, resolve, and respond to end-user issues, problems, and questions during implementation.
- Document customer requirements and enhancement requests.
- Act as a liaison between departments to resolve technical issues as needed.
- Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions.
- Maintain documentation and procedures and share knowledge with fellow team members.
- Assist with user acceptance testing on assigned projects.
- Maintain working knowledge and understanding of payroll processes and systems.
- Learn and apply new knowledge quickly.
- Perform other duties as assigned.
Benefits
- Comprehensive medical coverage.
- Dental coverage.
- Vision coverage.
- 401(k) match.
- Generous paid time off.
- Paid parental leave.
- Health and wellness programs.
- Tuition reimbursement.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
