Hardware Product Implementation Specialist

Trans Ova Genetics • Madison, WI

8d

About The Position

At VAS, the Hardware Product Implementation Specialist helps dairy operations use data and connected solutions by leading customer hardware deployments from planning through installation, training, and post-go-live support. The role combines hands-on hardware work, technical troubleshooting, project coordination, and customer partnership. The specialist serves as a key point of contact throughout implementation and works to provide customers with a smooth, successful experience.

The work includes coordinating deployment plans with customers and electrical contractors, conducting site assessments, installing and configuring equipment, troubleshooting connectivity, and helping customer teams use newly implemented systems. The position also provides post-implementation support through onsite and remote troubleshooting, follow-up visits, and issue resolution. Travel is generally 50% to 75%, depending on customer needs and project schedules. Work takes place at customer facilities, field environments, and implementation sites, as well as through remote coordination and support.

Requirements

• At least 2 years of experience in hardware installation, implementation, field services, technical deployment, or a related role.
• Experience managing customer-facing technical projects from kickoff through completion.
• Ability to read and interpret installation drawings, site plans, wiring diagrams, and technical documentation.
• Comfort working directly with electricians, contractors, facility managers, customers, and internal teams.
• Strong troubleshooting skills and the ability to stay calm and practical when solving technical issues in the field.
• Clear communication skills and the ability to keep customers and stakeholders informed.
• Strong organization skills and the ability to manage multiple projects at once.
• Valid driver’s license and willingness to travel extensively.
• Comfort lifting and carrying equipment up to 50 pounds, working indoors and outdoors, climbing ladders, and supporting installations in commercial, industrial, construction, and customer facility settings.

Responsibilities

• Lead customer hardware deployment projects from planning through installation, testing, commissioning, and handoff.
• Install, configure, and troubleshoot hardware systems, network-connected devices, sensors, control systems, and related equipment onsite.
• Coordinate with customers, electricians, contractors, vendors, and internal teams to keep projects moving forward.
• Conduct site assessments, confirm installation requirements, and identify potential risks before deployment.
• Provide project updates, manage timelines, and help resolve issues as they arise.
• Support customers after implementation through onsite and remote troubleshooting, follow-up visits, and issue resolution.
• Document installation activities, configurations, customer communications, and support outcomes.
• Help customer teams get comfortable using newly implemented systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed