Product Evaluation Coordinator - Eastern US

Neat•Boston, MA

15h•$60,000 - $65,000•Remote

About The Position

Neat provides a best-in-class product evaluation program (PEP) for customers to experience collaboration the Neat way. As the Product Evaluation Program (PEP) Coordinator you will orchestrate the relationship between the end customer and the stakeholders at Neat during the trial period.

Requirements

Bachelor’s degree in communications, business, marketing, data analytics, or a related field.
Strong analytical skills.
Excellent communication and presentation skills.

Nice To Haves

Familiarity with online tools like Salesforce.com and NetSuite would be a plus but not required.

Responsibilities

Primary point of contact during evaluation period.
Welcome customer and partner to Neat PEP.
Collaborate with cross-functional teams on all coordination including ordering and tracking of devices and management access.
Customer kickoff and check in engagement with the customer and Neat account team.
Engage Product Specialists and Customer support as needed.
Collect customer feedback throughout trial as well as final survey.
Initiation of quotes and invoice tracking.
Close out process in back-end systems and transition back to account team.
Track purchase orders via partners and directly with customers.