Liability Claims Supervisor- Eastern US
About The Position
The Liability Claims Supervisor is responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance. The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.
Requirements
- 5+ years of claims handling experience in liability, casualty, or bodily injury claims.
- Strong knowledge of liability claims handling practices and litigation management.
- Excellent leadership, communication, and decision-making skills.
Nice To Haves
- Prior supervisory or leadership experience preferred.
Responsibilities
- Supervise and support a team of liability claims adjusters.
- Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
- Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
- Assist with staffing, onboarding, and workload distribution across the team.
- Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
- Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
- Approve claim settlements within assigned authority levels.
- Ensure appropriate reserve setting and claim documentation.
- Serve as a point of contact for clients regarding claim performance and operational questions.
- Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
- Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
- Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
- Identify opportunities for operational improvements and implement best practices.
- Support leadership with reporting and operational updates.
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
- Paid sick leave
- Paid family and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
