Product Evaluation Coordinator - Eastern US

Neat•Massachusetts, MA

1d•Remote

About The Position

The Product Evaluation Program (PEP) Coordinator will orchestrate the relationship between the end customer and the stakeholders at Neat during the trial period. This role serves as the primary point of contact for customers and partners during the evaluation period, welcoming them to the Neat PEP. The coordinator will collaborate with cross-functional teams on all coordination efforts, including ordering and tracking of devices and management access. Key activities include customer kickoff and check-in engagements with the customer and Neat account team, engaging Product Specialists and Customer Support as needed, collecting customer feedback throughout the trial and via final surveys, initiating quotes, tracking invoices, managing the close-out process in back-end systems, and transitioning back to the account team. The role also involves tracking purchase orders via partners and directly with customers.

Requirements

Bachelor’s degree in communications, business, marketing, data analytics, or a related field.
Strong analytical skills.
Excellent communication and presentation skills.

Nice To Haves

Familiarity with online tools like Salesforce.com and NetSuite.

Responsibilities

Orchestrate the relationship between the end customer and Neat stakeholders during the trial period.
Serve as the primary point of contact during the evaluation period.
Welcome customers and partners to the Neat PEP.
Collaborate with cross-functional teams on ordering and tracking of devices and management access.
Conduct customer kickoff and check-in engagements with the customer and Neat account team.
Engage Product Specialists and Customer Support as needed.
Collect customer feedback throughout the trial and via final surveys.
Initiate quotes and track invoices.
Manage the close-out process in back-end systems and transition back to the account team.
Track purchase orders via partners and directly with customers.