Product Enablement Manager

Sectra•Shelton, CT

1d•Hybrid

About The Position

Sectra is seeking a Product Enablement Manager to lead its US team of product specialists across areas including Cardiology, Pathology, Reporting, Analytics, and Genomics. The role leads and develops experienced clinical and technical experts, connects their work with the global product organization, and helps establish consistent practices across Customer Operations. As part of Service Enablement, the manager coordinates new products from their first US implementations into established delivery and support models. As products mature, the role ensures teams have the knowledge, tools, and guidance needed to take ownership confidently. The position balances hands-on specialist involvement with coaching, and partners across functions to improve product readiness, knowledge transfer, and delivery quality. Travel is required as needed, up to 50%.

Responsibilities

Lead and develop a team of product specialist leads by setting priorities and providing coaching, performance feedback, and career development.
Organize expertise across product areas, ensuring clear responsibilities, appropriate coverage, and effective collaboration.
Maintain a connection with the global product organization, translating product direction into US priorities and sharing customer needs and field lessons.
Coordinate team involvement in new product introductions and first implementations, establishing effective deployment, training, and support practices.
Ensure documentation, templates, and training materials are developed and maintained so Customer Operations teams can take ownership of established products.
Drive consistent workflows, integration practices, training, and knowledge sharing across product areas, using global standards and resources where possible.
Balance hands-on specialist involvement with coaching and guidance based on product maturity, customer needs, and team capacity.
Partner with Applications, Engineering, Project Management, and customer-facing teams to strengthen product readiness and resolve knowledge or process gaps.
Support US-based colleagues who report functionally to global teams with local guidance, development support, and performance input.
Use feedback and operational data to improve team effectiveness, knowledge transfer, and delivery quality.
Travel as required, up to 50%.