Product Designer

Urban Ridge Supplies•New York, NY

13d•Onsite

About The Position

Rilla is hiring a Product Designer to evolve its core sales coaching product and spearhead new verticals across desktop and mobile. The role involves tackling ambiguous, greenfield challenges as the company expands into new workflows, users, and markets, working directly with customers from the outset to identify real-world problems. Designers partner with engineers to lead projects from discovery through design and implementation, onboard customers to early prototypes, gather feedback, and iterate rapidly. As one of three designers, this person will help define the design culture and shape team collaboration. The company values high-quality craft, speed, customer impact, curiosity, empathy, accountability, learning, and comfort with failure. The role is based in Rilla’s NYC office and involves frequent customer conversations and field visits, with the posting describing an approximately 60-hour workweek.

Requirements

Demonstrate deep drive and genuine passion for the craft of product design.
Be customer-centric and eager to engage directly with users.
Prioritize thoughtful design, intuitive interactions, and making the product easy and delightful to learn and use.
Be energized by joining an early-stage team and helping shape product culture as one of its first designers.
Thrive in a fast-paced environment and ship product quickly to learn from customers.

Nice To Haves

Experience with production-level coding in HTML, CSS, JavaScript, or front-end frameworks such as React and Tailwind, and willingness to continue learning.

Responsibilities

Evolve Rilla’s core product and spearhead new verticals across desktop and mobile.
Work with engineering peers to lead projects from discovery through feature design and implementation.
Engage directly with customers to uncover real-world problems and ensure solutions address their needs.
Onboard customers to early prototypes, gather feedback, and iterate rapidly.
Champion the quality, craftsmanship, intuitiveness, and delight of product experiences.
Help define Rilla’s design culture and shape how teams collaborate.