Product Design Director, Growth & Acquisitions, Business Cards and Payments.

Capital One•McLean, VA

About The Position

Capital One is seeking a design leader to head the Growth & Acquisitions Design team for Business Cards & Payments. The organization builds payment products and software—including small business credit cards, spend management, and software solutions—to help businesses grow. As part of Capital One’s Experience Design team, the role works in a cross-disciplinary environment that values authenticity, healthy critique, diverse perspectives, and belonging. The director will lead a cross-disciplinary team helping small and medium businesses discover and adopt relevant financial and software solutions. In partnership with brand, marketing, product, sales, and engineering teams, the role shapes strategy, brings products to market, and runs experiments across platforms used by more than 100 million people. The position spans brand experiences, product conversion, software demonstrations, and AI-powered lead generation, with a focus on how AI is changing business and product discovery and purchasing. The role also contributes to the Business Experiences Design leadership team, informing B2B experiences across Capital One. This includes identifying insights, features, and capabilities that can extend across business customer types and segments, and connecting experiences for customers who have both consumer and small-business relationships with Capital One. The successful candidate will bring established product design leadership, business acumen, customer-centered problem-solving, and the ability to present strategic work to executive leaders. They will help elevate the design practice, set team direction with cross-functional partners, and ensure design decisions account for customer needs, business goals, research, data, and technical considerations.

Requirements

At least 8 years of experience in a product design role.
At least 3 years of experience leading design teams.
Strong portfolio demonstrating leadership, process, results, and impact.
Established expertise and leadership in product design.
Ability to work across interaction, visual, and service design.
Ability to develop team vision and strategy with cross-functional partners.
Strong customer-centered and business-focused judgment.
Ability to communicate and present design work to executive leaders and stakeholders.
At this time, Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Nice To Haves

At least 10 years of experience in a product design role.
At least 5 years of experience leading design teams.
Experience spanning product design, service design, design strategy, and content design.
Experience leading product design teams across UX and UI, strategy, content, and research, from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing leaders, and analytics leaders across multiple business lines to shape strategy, roadmaps, and operating models.
Experience working within a design system.
Proficiency with web and mobile technologies and platforms, including consideration of technical constraints in product and experience decisions.
Expertise with design and prototyping tools such as Figma.
Experience managing an interdisciplinary design team.
Proficiency in business case development and grounding product and user-experience decisions in business value.
Exceptional written and verbal communication skills.
Exceptional interpersonal and relationship-building skills across complex organizations.
Exceptional people-management and development skills.
Proficiency with web, mobile, and AI technologies, including the ability to navigate technical constraints.
Hands-on expertise with modern design, prototyping, and AI tools.

Responsibilities

Shape go-to-market strategies for new credit card and software products and activate brand presence across multiple channels.
Drive user research and in-market experimentation, including generative AI optimization and AI-powered lead-generation tools for product discovery.
Deliver and iterate on brand, product, and shopping pathways on capitalone.com.
Partner with sales teams to create compelling demos and tools for customers and internal sales teams.
Lead, mentor, and scale a cross-disciplinary team of 12–15 creatives and builders.
Partner with brand, marketing, product, sales, and engineering leaders to align strategy, performance metrics, and roadmaps.
Contribute to B2B experience strategy across Capital One, including extending capabilities across business customer segments and connecting consumer and small-business experiences.
Elevate the quality and maturity of Capital One’s design practice, applying interaction, visual, and service design and overseeing appropriate tools, platforms, frameworks, and design systems.
Set the team’s vision and strategic direction, support designers’ development, and foster collaboration across functions.
Identify opportunities where customer needs and business goals align, while incorporating diverse customer perspectives throughout the design process.
Apply knowledge of products, processes, customers, competitors, and industry trends to anticipate changes and address business challenges.
Lead cross-functional problem-solving, surface potential pitfalls, encourage shared learning, and build decision-making frameworks.
Connect executive partners across the organization to improve experience coherence, delivery, and the value of design.
Present work to executive leaders and stakeholders using design frameworks, data, and research insights to influence decisions and strategic direction.

Benefits

Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

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