Director, Technical Program Management - Business Cards & Payments

Capital One • Richmond, VA

3d

About The Position

Capital One’s Business Cards & Payments team helps businesses do more business by building a software ecosystem that reduces friction, saves time, and creates leverage for small business owners. The Director of Technical Program Management will lead programs supporting critical business goals and scalable products that create exceptional experiences for Small Business Card customers. The role will also help expand the TPM discipline within the team by applying industry knowledge and experience to develop the organization’s understanding of effective technical program management.

The position contributes to TPM and delivery strategy, establishes operating mechanisms and tools that scale across portfolios, aligns program roadmaps with business objectives and technical solutions, guides cross-platform investment planning, and ensures architectural alignment. It serves as an executive-level escalation point for program risks and promotes data-driven tradeoffs. The Director also establishes measurable platform outcomes and delivery accountability across engineering teams.

Requirements

• Bachelor’s degree in a technical field.
• At least 7 years of experience managing technical programs.

Nice To Haves

• 7+ years of experience designing and building solutions using distributed computing or service-oriented architecture (SOA).
• 3+ years of experience building distributed systems and highly available services using cloud computing services or architecture, preferably AWS.
• 3+ years of experience building highly scalable products and platforms.
• 3+ years of experience with Agile delivery.
• 3+ years of experience delivering large, complex programs, contributing to business or technical vision, collaborating with large cross-functional teams, securing commitments on deliverables, and unblocking teams to achieve business impact.
• Experience building systems and solutions within a highly regulated environment.
• MBA or master’s degree in a related technical field, such as Computer Science or Software Engineering.
• PMP, Lean, Agile, or Six Sigma certification.
• 3+ years of people management experience or experience influencing an organization as an individual contributor.
• Experience driving platform standardization across multiple product portfolios or lines of business.
• Track record of building TPM maturity at scale within engineering organizations, including operating models, career frameworks, and metrics.
• Exceptional communication and influence skills, including the ability to engage deeply with technical teams and translate implications into compelling business narratives for senior leadership.

Responsibilities

• Contribute to the organization’s TPM and delivery strategy by establishing operating mechanisms, maturity models, and tooling that scale across portfolios.
• Drive development of and alignment on program roadmaps anchored in business objectives, definitions of done, technical solutions, and dependency sequencing.
• Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse.
• Serve as an executive-level escalation point for program risks and influence technology leaders to make data-driven tradeoffs between speed, cost, and resiliency.
• Define measurable outcomes of platform success, including availability, scalability, cost efficiency, and developer velocity, and ensure delivery accountability across multiple engineering teams.
• Lead programs for critical business goals and scalable products that create exceptional experiences for Small Business Card customers.
• Help develop and expand the TPM discipline within the team by sharing industry knowledge and teaching the organization what effective TPM can achieve.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being; eligibility varies based on employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director