Product Design Director, Growth & Acquisitions, Business Cards and Payments.

Capital One • McLean, VA

3d • $230,400 - $286,900

About The Position

Capital One is seeking a design leader to head the Growth & Acquisitions Design team for Business Cards & Payments. The business builds payment products and software for businesses of every size, including small business credit cards and spend-management solutions. The role is part of Capital One’s Experience Design team and works across disciplines to help small and medium businesses discover and adopt appropriate financial and software solutions.

The director will collaborate with brand, marketing, product, sales, and engineering teams to shape strategy, bring products to market, and run experiments across platforms used by more than 100 million users. The role combines business acumen and creative leadership to develop brand experiences, improve product conversion, create software demonstrations, and build AI-powered lead-generation and product-discovery tools.

The director will lead, mentor, and scale a cross-disciplinary team of 12–15 creatives and builders, while aligning strategy, performance metrics, and roadmaps with cross-functional leaders. As a member of the Business Experiences Design leadership team, the director will help inform B2B experiences across Capital One, including capabilities that serve different business segments and customers with both consumer and small-business relationships.

The role calls for established product-design leadership, human-centered and business-focused decision-making, strong cross-functional collaboration, problem-solving, and communication with executive stakeholders. The successful candidate will have a portfolio demonstrating leadership, process, results, and impact.

Requirements

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• A strong portfolio demonstrating leadership, process, results, and impact.
• Established product-design expertise and leadership.
• Strong written and verbal communication skills.
• Strong interpersonal and relationship-building skills across complex organizations.
• Strong people-management and development skills.
• Ability to demonstrate business acumen and ground product and user-experience decisions in business value.

Nice To Haves

• At least 10 years of experience in a product design role.
• At least 5 years of experience leading design teams.
• Experience across product design, service design, design strategy, and content design.
• Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, roadmaps, and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, including navigating technical considerations and constraints to make sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business-case development and connecting product and user-experience decisions to business value.
• Proficiency with web, mobile, and AI technologies and the ability to navigate technical constraints.
• Hands-on expertise with modern design, prototyping, and AI tooling.

Responsibilities

• Shape go-to-market strategies for new credit card and software products, activating brand presence across multiple channels.
• Drive user research and in-market experimentation, and spearhead generative AI optimization and AI-powered lead-generation tools for product discovery.
• Deliver and iterate on brand, product, and shopping pathways on capitalone.com.
• Partner with sales teams to create compelling demonstrations and tools for customers and internal sales teams.
• Lead, mentor, and scale a cross-disciplinary team of 12–15 creatives and builders.
• Collaborate with brand, marketing, product, sales, and engineering leaders to align strategy, performance metrics, and roadmaps.
• Help inform B2B experiences across Capital One by identifying capabilities that can extend across business customers and segments, and connecting capabilities for customers with consumer and small-business relationships.
• Elevate the quality and maturity of Capital One’s design practice, guiding the use of design tools, platforms, frameworks, and systems and supporting design artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Build and support a community of designers, establish team vision and strategic direction, and foster collaboration across functions.
• Identify opportunities where customer needs and business goals align, while ensuring diverse customer perspectives are considered throughout design.
• Apply knowledge of products, processes, customers, competitors, and industry trends to anticipate change and address business challenges.
• Guide cross-functional problem-solving and complex decisions, encourage creative solutions, identify potential pitfalls, and promote shared learning.
• Connect executive partners across the organization to improve experience coherence, accelerate delivery, and elevate design’s value.
• Present work to executive leaders and stakeholders, using design frameworks, data, and research insights to influence change and strategic direction.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed