Manager, Project Manager - Product Operations (Business Cards & Payments)
About The Position
As a Manager, Project Manager in Product Operations for Business Cards & Payments, you will help product teams operate at their full potential. You will identify and solve operational challenges, develop scalable tools and processes, and drive efficiencies that enable teams to focus on delivering exceptional products. The role calls for strategic thinking, analytical problem-solving, and a commitment to building and optimizing product operations. You will support standard and AI-driven workstreams, improve product development and launch processes, and establish structure, ownership, and execution roadmaps in fast-moving environments. You will also own the product organization's technology stack and data hygiene, build frameworks and reporting, partner with senior leaders and cross-functional teams, and support launches through operational readiness, risk mitigation, and compliance with business requirements.
Requirements
- Bachelor’s degree or military experience.
- At least 3 years of experience in product operations, product management, or strategy.
- Experience working cross-functionally with product, engineering, and business teams.
- Ability to analyze data, derive insights, and make data-driven decisions.
- Excellent communication and stakeholder management skills.
- Experience with automation and workflow optimization.
- Strong problem-solving skills and a track record of building tools and processes that drive efficiency.
- Capital One will not sponsor a new applicant for employment authorization for this position.
Nice To Haves
- 5+ years of experience in product operations or related roles.
- Experience in financial services, payments, or the business cards industry.
- Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms.
Responsibilities
- Identify inefficiencies and friction points in product development, launch, and operations, and develop solutions.
- Work cross-functionally to implement streamlined workflows while maintaining quality.
- Use data and user feedback to drive continuous improvement of operational processes.
- Provide program management support for standard and AI-driven workstreams.
- Monitor and enforce resource accountability across workstreams, including efficient use of headcount and budget assets.
- Introduce structure, clear ownership, and execution roadmaps in loosely defined, fast-moving environments.
- Own the product organization's technology stack, including Jira, Claude, and Tableau, ensuring visibility into product work and accurate, hygienic data across platforms.
- Develop frameworks and best practices that help teams execute with clarity and alignment.
- Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness.
- Partner with senior leaders, product managers, engineering, design, and business teams to remove roadblocks and ensure execution.
- Facilitate communication, documentation, and decision-making to drive cross-team alignment.
- Support product launches by ensuring operational readiness, mitigating risk, and meeting business requirements.
- Define and track KPIs for operational effectiveness.
- Conduct root cause analysis to identify challenges and opportunities for improvement.
- Develop reporting and analytics to provide operational visibility and inform strategic decisions.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
